Customer Service Representative - Fort Worth, TX

Customer Service Representative Fort Worth, TX

A growing customer-focused business is currently being represented in the search for one Customer Service Representative to support face-to-face interactions with customers in an on-site environment.

This role is centered on providing a positive customer experience through clear communication, problem-solving, and consistent support. It suits someone who enjoys helping people, staying organised, and representing a business in a professional, approachable way.

The Customer Service Representative acts as a key point of contact for customers, assisting with questions, explaining services, and ensuring interactions are handled smoothly from start to finish. Rather than working behind a phone or screen, this position focuses on in-person support and real conversations.

The role requires attention to detail, strong communication skills, and the ability to remain calm and helpful in a busy environment.

• Assisting customers with questions, requests, or general enquiries
• Providing clear, accurate information about services or processes
• Resolving basic issues and escalating where appropriate
• Ensuring customers feel supported and informed throughout their interaction
• Maintaining a professional, friendly presence at all times
• Working closely with the wider team to ensure smooth daily operations

Full training is provided to ensure confidence in the role, with ongoing support available as responsibilities grow. The focus is on building strong communication skills, product knowledge, and customer care standards.

Paid weekly. Compensation includes a base level of pay with additional performance-related incentives available depending on the role structure.

This opportunity is ideal for someone who takes pride in helping others and wants to build experience in customer service through hands‑on, in‑person interaction within a structured team environment.