Services Operations Specialist

Requisition Number: 102997

Services Operations Specialist

Location: This is an onsite work opportunity at our Fort Worth, TX office

Salary: $20/hour

Hanover Park, IL, US, 76140

• 14,000+ engaged teammate s globally
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

As a Services Operations Specialist, you will be:

• Enter orders in a timely manner for the shipping, retrieval, and exchange of technology devices for specific accounts, while adhering to the clients Service Level Agreements (SLA).
• Investigate and resolve receiving discrepancies, proactively managing receipt dates, working with distribution employees to resolve issues regarding lost and damaged products.
• Become an expert of information regarding specific products, programs, and initiatives of assigned vendors and product categories.
• Clear communication skills are required to deliver client facing messages verbally and in writing, and the ability to respond effectively to inquiries or complaints in a timely fashion.
• Work with vendors in acquiring Return Merchandise Authorization (RMAs) for damaged, unused products.
• Manage all aspects of assigned vendors, back-orders, and estimated time of arrivals (ETA), as well as the handling and tracking of warranty claims.
• Work with internal personnel on problems relating to parts ordering information.
• Responsible for maintaining accurate costing, classification, status of assigned products, identify billing and inventory discrepancies, and report appropriately. Work with finance to resolve any vendor issues, as necessary.
• Manage team mailbox, ensuring emails are addressed throughout the day.
• Answer questions internal & external re: processes, procedures, inbound/outbound shipments.
• Problem-solving and critical thinking abilities, and Excellent organizational skills
• Ability to adapt in a fast-paced environment with a focus on attention to detail.

This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart,