Customer Service Representative

Fort Worth, Texas, United States

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.

Our team values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

• Oversee client accounts and provide exemplary, personal service to a variety of customers.
• Control effective communications for your accounts by acting as a liaison between your customer and the warehouse operations team, including communication of inbound/outbound demand and special customer needs.
• Work with ITS’ Fleet and Freight Brokerage to better serve customers and provide consistent, professional communication with clients regarding order status or special projects.
• Understand and act in accordance with client contracts, perform basic billing and auditing.
• Create and maintain documented standard operating procedures specific to each client.

• Proficiency with automated information systems to research and resolve client related issues.
• Strong proficiency with MS Office Suite (Word, Excel, Outlook).
• Excellent verbal and written communication, phone etiquette, fluent in English.
• Excellent problem diagnosis and resolution skills.
• Willingness to go “above and beyond” in the spirit of client support.
• Strong work ethic and a positive attitude.

Pay: $24 an Hour.

As set forth in ITS Logistics, LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.