Loan Advisor

Loan Advisor

Join to apply for the Loan Advisor role at Drive Time.

Drive Time Family of Brands includes in-house financing and servicing through Bridgecrest, one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for Drive Time and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

Collect past due payments and negotiate payment plans while maintaining a positive relationship with customers. Create long‑term solutions to help customers maintain the quality of their loan while meeting or exceeding production goals.

• Make inbound and outbound contact with customers regarding past‑due balances (generally 1‑60 days).
• Educate, negotiate with, and build relationships with customers to influence them to make needed payments.
• Effectively navigate multiple systems to review account information, process payments and accurately notate accounts regarding contact.
• Utilize company resources to assist customers who are unable to make timely payments on their account to get back on the path to ownership.
• Contact, or attempt contact with, customers who are delinquent.
• Monitor and ensure regular follow up on all loan repayment agreements and analyze all customer accounts.
• Assist customers with debt repayment plans, including modifications and deferments. Listen to customer's story and determine if debt can be collected.
• Utilize computer systems to handle skip tracing.
• Maintain positive working relationships with the Loan Servicing team.

• Must stay within Fair Debt Collections Practice Act guidelines on all communication with customers.
• Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes, scripts, call flow, etc.
• Must practice strict discretion when dealing with sensitive customer and account information.
• Must be able to negotiate with customers, be familiar with and provide all applicable options and services available to them.
• Must be able to stay calm during escalated calls and treat all customers respectfully and with empathy.
• Must meet monthly Collection, Call Time, and Quality Assurance Goals.

• High School Diploma or GED
• 2+ years of experience in collections, financial services, and/or phone‑based sales, customer service or customer relations
• Contact center experience in the financial services industry preferred
• Ability to pass a drug test and background check

• Medical, dental, and vision;
  Drive Time covers a sizable amount of the premiums to ensure employees receive top‑tier healthcare coverage.
• 401(k), company‑paid life insurance, short and long‑term disability coverage.
• Growth Opportunities: roughly 1,000 employees promoted year over year.
• Tuition reimbursement for professional development.
• Wellness program with coaching and cash incentives.
• Competitive pay across the organization.
• Game room with ping‑pong, pool, and other games.
• In‑house gym for employee fitness.
• Social events, team competitions, company outings, and rewards.
• Paid time off: wellness days, holidays, and personal time for full‑time roles; vacation time available for part‑timers based on hours worked.

Hiring is contingent upon successful completion of our background and drug screening process. Drive Time is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer.