Customer Service Representative

Customer Service Representative

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Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed.

The CSR is the face of the Company as they are often the first interaction our customers have with Copart.

• Provide exceptional customer service to internal and external customers.
• Offer solutions that aid and facilitate a unique customer service experience.
• Obtain the release of vehicles located at body shops and other locations including residences.
• Perform other office support functions as needed.
• Act as the face of the company and be the first interaction customers have with Copart.

Position may expand to include Chat and Email Customer Support.

• Answer and place calls in a professional manner. Measured on call quality (knowledge, level of professionalism, time to place follow-up calls).
• Focus on a call resolution and use company resources to gather information and offer solutions to meet customer needs.
• Other duties as assigned.

Required

Skills And Experience:

• One year of office support experience in a customer service role preferred
• High School diploma
• Excellent customer service skills and attitude
• Excellent written and verbal skills
• Proficient with office equipment
• Attention to detail
• Problem solving
• Computer proficiency – MS Suite
• Typing speed 45 WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment
• Bilingual skills a plus
• Occasional overtime as needed

Pay $18.00 - $20.29 per hour

Benefits

Summary:

• Medical/Dental/Vision
• 401k plus a company match
• ESPP – Employee Stock Purchase Plan
• EAP – Employee Assistance Program (no cost to you)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts

E-Verify Program Participant:
Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-verify Participation
• Right to Work