Specialized Consumer Client Solutions - Customer Segment Consultant II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Accountable for a product initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business). Partners with Product(s) and Channel(s) teams to drive strategy and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals. Accountable for segment initiatives/ investments/ activities and performance. Accountable for decisions, including process changes, based on VOC feedback and customer analytics.

The CSC II will support the Specialized Consumer Client Solutions organization to drive responsible growth through collaborative business partnerships. Primary responsibilities of the role include, but not limited to, an in‑depth analysis, executive level report creation, process design and partner integration. This understanding will be used to ensure alignment between priorities, strategic goals, and capacity in order to support the broader organization and initiatives

• Excellent people skills and emotional intelligence
• Expert level Microsoft suite skills, particularly PowerPoint and Excel and SharePoint Designer
• Self‑starter able to work independently, with minimal oversight and guidance
• Expertise in Process Understanding and Design
• Strong organization skills, including the ability to manage multiple responsibilities, prioritize and meet deadlines
• Strong communication/presentation skills
• Ability to lead through influence

• Associate degree or equivalent work experience
• Strong leadership abilities, communication, and delegation skills

• Presentation Skills
• Prioritization
• Analytical Thinking
• Attention to Detail
• Business Acumen
• Strategic Thinking
• Executive Presence

High School Diploma / GED / Secondary School or equivalent (Can not remove)

1st shift (United States of America)

40

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - WA - Seattle - 800 5TH Ave - FIFTH AVENUE PLAZA (WA1501) Pay and benefits information Pay range $ - $ annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan.

Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.