Member Services and Communications Manager

At Ridglea Country Club, we're committed to providing an exceptional, world-class experience for our members and guests. When you join our team, you will have the opportunity to excel and grow at one of the leading private clubs in the country. Our team is dedicated to fostering a welcoming and friendly atmosphere where excellence is the norm. As a foremost employer of choice, we offer an exceptional work environment that values the goals and well-being of you and your families.

We believe in honoring the fundamentals of the 5

Cs which are our guiding principles.

• Cleanliness
  :
  Always take pride in our appearance. Keep the club clean and neat-looking.
• Consistency
  :
  Anticipate the needs of members, guests and colleagues. Be committed to quality and open to growth.
• Cooperation
  :
  Treat everyone with respect. Always be optimistic!
• Communication
  :
  Know Ridglea. Regularly interact with the members and guests.

The Member Services and Communications Manager plays a key role in shaping the Ridglea Country Club experience by ensuring warm, consistent, and engaging communication while delivering exceptional front-of-house service. This position oversees member-facing operations at the Front Desk while leading all Club communications, marketing, and brand presentation. The Manager serves as a steward of the Ridglea culture, creating meaningful connections with members, supporting Club traditions, and promoting programs and events with professionalism, creativity, and hospitality at the forefront.

• Provides strategic leadership and direction to the Lead Receptionist, ensuring front desk operations consistently deliver a warm, polished, and service-driven first impression for members and guests.
• Partners with the Lead Receptionist to recruit, train, coach, and develop Front Desk staff, reinforcing hospitality standards, professionalism, and meaningful member recognition.
• Establishes, communicates, and upholds front desk service standards, procedures, and protocols that reflect the Club’s culture and commitment to personalized service.
• Oversees performance management for the Front Desk team, including goal-setting, ongoing feedback, and annual performance evaluations, in collaboration with the Lead Receptionist.
• Maintains oversight of front desk operations, facility appearance, staff presentation, and service flow to ensure a consistently refined member experience.
• Provides leadership oversight of scheduling and labor management, ensuring appropriate staffing levels and alignment with departmental labor goals.
• Serves as an escalation point for member and guest concerns, resolving issues with discretion and care while empowering the Lead Receptionist to address day-to-day matters.
• Works in close partnership with the Lead Receptionist to ensure accurate event reservations, clear internal communication, and seamless service execution.

• Develops and executes an annual communications plan that supports the Club’s goals, traditions, and member engagement strategies.
• Oversees all internal and external communications to ensure messaging is warm, consistent, and reflective of the Ridglea brand.
• Creates and maintains high-quality communication materials including newsletters, email campaigns, signage, digital displays, event promotions, and press releases.
• Maintains and updates the Club website, mobile app, and calendar to provide members with timely, accurate, and engaging information.
• Produces compelling written and visual content that enhances the member experience and supports discoverability through search optimization.
• Designs and distributes branded email communications for all departments, ensuring clarity and consistency.
• Tracks engagement metrics to continuously improve communication effectiveness.

• Promotes Club events through thoughtful, multi-channel communication to drive attendance and participation.
• Attends member events to engage with members, capture photography and video, and assess event appeal and future opportunities.
• Manages all Club social media platforms, highlighting Club life, traditions, dining, fitness, and family programming.
• Oversees photography and video projects to enhance storytelling and member connection.
• Designs The Scene Newsletter and Summer Calendar in Canva, coordinating with department leaders and external vendors for both digital and print distribution.
• Works closely with the Director of Membership to support prospective member communications and onboarding materials.
• Collaborates with the Director of Food & Beverage on dining menus, promotions, and special event marketing.
• Supports the General Manager/COO and management team in all marketing, communications, and public relations initiatives.
• Ensures proper use of Ridglea branding across all departments, signage, merchandise, and communications.

• Provides administrative and…