Strategic Accounts Coordinator - Gas Services

Overview

Your next career opportunity. As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

Strategic Accounts Coordinator

After more than 95 years of dedicated service and top-echelon experience, Irby Utilities has established itself as one of the 3 largest electrical utility distribution companies in the United States. Our size and reputation will enable you to realize both your financial and professional ambitions, and our work is meaningful to our local, state, and national communities.

If you are energetic, customer-centric, and committed to growing with a thriving, dynamic organization then apply now!

As a Strategic Accounts Coordinator, you will be an instrumental contributor towards establishing profitability and efficiency. In this remote role, you will provide dedicated support to the Fort Worth market, ensuring customers receive timely, solutions‑driven service. Whether you are fielding calls, researching on a customer’s behalf, providing solutions, or scheduling deliveries, our SACs work closely across departments to grow the business and ensure maximum customer satisfaction.

• Manage key accounts portfolio by establishing strong, long term customer relationships, analyzing customer-specific situations and data, and leveraging product knowledge to generate solutions
• Achieve assigned strategic account objectives including growth of revenue and margin. Monitor and assess sales performance metrics on assigned accounts.
• Communicate regularly and proactively with major customers and account managers to solicit orders, respond to questions and convey Irby capabilities, and determine competitive price levels.
• Act as the liaison between key customers and internal stakeholders, including branch and District management, internal specialist teams, and outside salesforce.
• Exercise judgment within Irby practices and procedures to suggest solutions and innovative ideas to meet customer needs and resolve challenges.
• Establish relationships with key vendors and purchasing teams to aid the securing of materials.
• Acquire, use and continuously develop personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.

• Knowledge and experience in sales and/or sales administration
• Strong computer skills including Microsoft Office, ERP systems, CRM systems
• Proven ability to research, analyze and critically review information
• Ability to multi-task, prioritize, and work efficiently
• Possess a curious nature with the drive to learn, develop, and continuously grow
• Ability to successfully present information and respond to questions from groups of managers, clients, customers, and the public
• Availability and willingness to work on-site during emergencies, including severe storms or power outages, outside of regular business hours

• Professional sales/customer service experience (2+ years) preferred
• Bachelor’s degree

Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities.

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Time Off, Paid Company Holidays, Floating Holiday, On Demand Pay, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.

Irby is a leading fulfillment and solutions provider for utility and utility contracting marketplaces. Pairing nearly 100 years of utility experience with the industry’s top…