Training Coordinator

Overview

The Technical Training Coordinator is involved with all administrative functions and requirements related to training events. The purpose of such training events is to increase the users’ understanding and utilization of our products. The Technical Training Coordinator will play an integral role in ensuring the technical trainers remain focused on learning objectives, not the administrative coordination efforts.

• Event coordination such as, but not limited to, issuing the official session confirmation/cancellation, processing training requests, room setups, catering, creation of session documents (sign-in sheets), and staging necessary files for group internet-based sessions
• Manage the tracking, imaging, and shipping process for the training laptops
• Manage the learning management systems to monitor and update offerings, billing-related activities, reports, and communications
• Manage the NASBA CPE compliance process and issuance of certificates
• Work closely with other Technical Training Coordinators and the team Manager to ensure processes and procedures are understood and followed for coverage and sharing of duties
• Ability to work effectively in a fast-paced, deadline-oriented environment
• Work environment includes utilizing personal computers and related software applications, with frequent use of keyboard and mouse. Utilizes general office equipment. Frequently sits while performing duties. Lift up to 30 lbs. regularly to include copy paper boxes and laptop boxes
• Assist others with procedures and projects and seek guidance when necessary
• Ability to multitask

• Express ideas clearly and succinctly
• Prepare clear and concise written communications
• Conduct and facilitate meetings
• Listen attentively and understand the implications of what is communicated
• Demonstrate professional conduct in business situations
• Develop positive, collegial relationships with peers, SMEs, technical support, and managers
• Demonstrate a positive attitude and eagerness to volunteer for new projects
• Promote skills development across the department
• Perform effectively as a team member
• Support team goals and develop your own goals
• Foster an environment where every level offers ideas to improve any aspect of the team (e.g., efficiency, process, morale)
• Promote teamwork across the organization
• Provide peers with assistance
• Read business and professional publications and share knowledge, innovations and approaches with others
• Adapt to change in the scope of projects and organizational requirements
• Provide recommendations to improve support excellence and process efficiency
• Communicate issues or risks to project leads
• Provide team members with honest, constructive, and timely insights, and be able to accept constructive feedback with a positive attitude and honest reflection
• Seek guidance to achieve the goals of the overall organizational plan
• Ensure quality information is developed for our customers
• Develop information to support customer needs
• Seek to understand customer business needs
• Search proactively for opportunities to exceed customer expectations

• Proficiency with Microsoft Office 365 tools is required. Strong Microsoft Excel skills preferred.
• Experience with an EMS (Event Management System), LMS (Learning Management System), Oracle Net Suite, ON24, and Microsoft Teams is preferred

• Seniority level:
  Associate
• Employment type:
  
  Full-time
• Job function:
  Accounting/Auditing and Training