Accounts Receivable- B2B Collections- In Office​/Hybrid

Description Overview

People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people.

The Accounts Receivable Specialist contributes to the success of Menzies Aviation, by meeting key performance metrics for the Account Receivable Organization through the reduction of delinquency, managing to DSO targets, monitoring customer exposure, and maintaining bad debt levels through relationships developed with internal and external customers. Under general supervision maintain appropriate ongoing customer contact, record notes in customer account records, perform account reconciliations, resolve customer complaints, and expedite to the correct department and more as requested.

Support activities related to accounts in bankruptcy and third-party collections.

• Proactively contact assigned customers for delinquent receivables and document communication to maintain account history in system of record.
• Develop successful relationships with customer contacts and sales.
• Applies knowledge and understanding of individual customer accounts to efficiently and effectively handle account balance inquiries, resolve account problems, billing disputes, and other issues as needed to provide quality customer service.
• Negotiate payment from delinquent customers to maintain receivables within target by ensuring overall compliance with credit terms.
• Continuous monitoring of delinquent accounts on a daily/weekly basis to ensure compliance to payment terms and not allow any further exposure to Menzies booked balances.
• Strong attention to detail and accuracy.
• Must be well organized and have strong planning and prioritization skills.
• Scheduling and monitoring of ongoing tasks by being accountable for managing individual workload and informing manager with workload issues to ensure work is completed on time, accurately and according to department standards and/or commitments to Business Units.
• Strong problem analysis and problem-solving skills
• Results oriented and able to use good judgment
• Excellent interpersonal skills, effective in a team environment and customer focused.
• Create reports related to A/R status and/or detail.
• Upload customer has received all invoices including into customer invoice portal, if applicable.
• Understand overall business goals and how Accounts Receivable supports these goals.
• Perform other duties as assigned.

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs.

As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

• Must be 18 years of age or older.
• Ability to work well in a team-oriented environment.
• Must be proficient in Microsoft Excel and Word.
• Excellent communication, problem solving and analytical skills.
• Basic understanding of fundamental accounting skills.
• Pass pre-employment drug screen and all pre-employment testing.
• Ability to proficiently read, write and speak English.
• Ability to read and interpret management level documents.

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships.
• Must be available and flexible to work variable shifts including weekends and holidays

• Pay $22.50 to $26.00 per hour
• Advancement Opportunities to Supervisor and Manager
• Opportunities for Leadership Training…