Executive Assistant Head of Client Services

Be PROUD of what you do You'll join a mission-driven team and agency dedicated to supporting our clients. We have been entrusted with a 115-year legacy of doing good and we have set forth a bold goal of ending poverty in our community. Our services are uniquely positioned to address a myriad of key factors that keep families from reaching their bigger, brighter future.

We have identified five different areas, or pathways, in which our programs create impact: financial resiliency, education credentials, emotional resiliency, resource stability, and employment. And we're growing our team to make it all happen!
Though we are guided by our Catholic Faith, you do not have to be Catholic to join our team or receive services. Core Responsibilities

• Support SLT priorities & workflow management
• Direct support for the Office of the Head of Client Services
• Maintain priorities for Head of Client Services
• Foster Collaborative Relationship with Client Services Department

• Understand SLT priorities and tasks needed to meet them.
• Work with Executive Assistant’s to provide consistent, comprehensive support for all of SLT.
• Orchestrate complex calendars, meetings, travel, and communication flows to ensure SLT are always prepared, informed, and operating efficiently.
• Provide needed support of large events and projects.
• Represent the Office of the SLT with professionalism at all times especially when greeting guests.
• Uphold strict confidentiality.
• Ensure that notes are accurate and commitments and decisions are executed, track action items.
• Develop processes to stay on top of your responsibilities.
• Submit needed transaction reports and address all admin responsibilities in a timely and accurate fashion.
• Maintain all files, ensuring all are organized and up to date.
• Complete tasks with a high degree of attention to detail.
• Maintain a strong working knowledge of all CCFW programs and services.
• Proactively set up meetings to address participants’ needs and anticipated challenges.
• Provide high-level administrative, scheduling, communication, and workflow support to ensure the Office of the HCS operates efficiently, stays focused on priorities, and is fully prepared for meetings, decisions, and deliverables.
• Stay two steps ahead of scheduling needs and conflicts.
• Stay in sync with executives on their priorities and where they need to focus their time, become the gatekeeper of the Head of Client Services office.
• Manage communication flow with Client Services directors and managers, organize necessary check ins & meetings.
• Ensure inquiries and requests from internal and external stakeholders are routed appropriately and addressed in a timely manner.
• Maintain clear communication and leadership support for administrative help at program level.
• Provide administrative support for all EOS meetings.

• High school diploma required with 3+ years of experience supporting senior leadership or executive-level leaders in a fast-paced, professional environment.
• Associate’s or Bachelor’s degree in Business Administration or a related field preferred.
• Advanced proficiency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and SharePoint; comfort with digital collaboration and reporting platforms.
• Exceptional written and verbal communication skills in English, with the ability to draft professional correspondence, summaries, and presentation materials.
• Strong organizational skills, attention to detail, and the ability to manage multiple competing priorities with initiative and minimal supervision.

• Full-Time hourly position. Pay is determined by relevant experience, work history, education and internal equities.
• Medical/ Dental/ Vision/ Short Term Disability/ Accident Insurance/ Hospital Indemnity Insurance/ Critical Illness/ d
• Health Savings Account- CCFW contributes $110 per month.
• 100% Company paid Long Term Disability
• 100% Company paid Basic Life and AD&D Insurance
• 16 paid Holidays (including being closed Christmas Eve through New Years Day)
• Tiered PTO Accrual by tenure:
  • Vacation Time
    - 100 hours in your first year.
  • Sick Time
    - 48…