Front Desk Coordinator; Part-Time - Fort Worth, TX

Front Desk Coordinator (Part-Time) - Fort Worth, TX

Join to apply for the Front Desk Coordinator (Part-Time) role at Boys & Girls Clubs of Greater Tarrant County (BGCGTC).

Location:

2000 Ellis Ave, Fort Worth, Texas, 76164

The Front Desk Coordinator supports the front desk, data management, and administrative functions at a branch location. Much of the member/family information this position oversees is confidential and should not be discussed with anyone outside BGCGTC leadership personnel. The role involves dealing with external callers and visitors as well as internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize, and organize a diversified workload.

Responsibilities include volunteer management, grant administration, administrative duties, operations support, and data entry/evaluation.

• Data Management: Accountable for daily operations of data management systems, with specific responsibility for membership information oversight; serve as a primary data resource for branch operations staff; act as internal data auditor to ensure accuracy and compliance with operational processes for all applicable data systems.
• Grant Support: Provide support for the completion of branch grant objectives related to reporting or data-specific activities; coordinate with branch leadership to ensure all grant reporting is completed on time and accurately.
• Administrative Duties: Complete a broad variety of administrative tasks including answering the phone, managing calendars, completing reports, filing, copying, scanning, composing, preparing correspondence, compiling documents for meetings and training, data entry, running reports, making purchases, and other related administrative duties as assigned; communicate with branch leadership to keep them informed of upcoming commitments and responsibilities.
• Operations Support: Provide support to all branch operation functions as needed; work with other internal departments to identify, communicate, and resolve operational issues.
• Customer Service: Act as the primary initial point of branch contact for all persons entering or calling the facility during program hours; build strong, positive relationships with youth, parents/families, and community stakeholders through high-quality customer service practices.
• Administrative Compliance: Complete all required reports and administrative duties on time; collect and manage required data and internal/external reporting; ensure accuracy of data and reporting; comply with all administrative policies and controls; utilize BGCGTC communication tools regularly and effectively.
• Facility & Safety: Provide primary safety oversight for the daily check-in/out process of youth and visitors; manage the vestibule area (where applicable) to ensure alignment with safety procedures; adhere to all health and safety policies and implement safety practices at assigned locations; report incidents and complete documentation within required timelines.
• Relationships: Be a positive role model; maintain emotional control and good decision-making under pressure; represent the Boys & Girls Clubs in a positive manner.
• Attendance: Regular attendance is required; arrive on time, work scheduled hours, and leave on time.

Education and Work Experience
:
High School diploma or equivalent; some college preferred. Two years of responsible administrative experience with demonstrated ability to perform duties.

Minimum Qualifications
:
Ability to work regular business hours; ability to handle multiple tasks simultaneously with accuracy; ability to build rapport and relationships; ability to work with all levels of internal management and staff and with external stakeholders; ability to maintain confidentiality; critical thinking and logical reasoning; effective oral and written communication skills; efficient typing and administrative skills; detail-oriented and organized; excellent customer service and problem-solving skills;

strong judgment and phone/email etiquette; advanced organizational and planning skills; knowledge of database systems and data entry; experience with Google Suite and Microsoft Office; ability to pass agency background and drug screens; reliable transportation, liability insurance, satisfactory driving record, and valid driver’s license where required.

Preferred Qualifications
:
Bilingual; advanced technical understanding and experience with computer technology and software programs, particularly Google; ability to create spreadsheets using formulas; customer service experience; knowledge of Boys & Girls Club movement (national/local) is an advantage.

• Starting pay: $14.05 hourly
• Benefits:
  Eligible for Paid Time Off (PTO) and holiday pay

The Boys & Girls Clubs of Greater Tarrant County is an equal opportunity employer. It maintains policies and practices designed to prevent discrimination against any qualified employee or applicant on the basis of race, color,…