Digital Content Specialist

Passionate people person who is excellent at multi-tasking, has a very outgoing and loving personality, always willing to lend a hand. Let's link!

Primary Function

Responsible for the development and oversight of the Meetings & Conventions department digital presence for company meetings. Areas of focus include content development on the department’s Intranet Site, external and internal Customer Event Sites and Mobile Apps; partnering with Operations Team to maximize use of meeting management technology including ensuring consistency in event registration site content, virtual credit card support and use of relevant applications.

Duties & Responsibilities

• Communicates effectively with meetings team to identify digital needs
• Continuously explore and identify effective digital solutions including virtual platforms, staying current with industry trends and latest technology
• Support and partner with operation team to develop templates ensuring consistency across all meetings / meeting planners
• Provide planners support for digital meeting needs including meeting app, registration site updates, emails
• Responsible for survey technology and support
• Collaborate and maintain M&C content on internal and external sites
• Review and monitor meeting calendars ensuring the right meetings are pulling into respective calendars and reports
• Support new processes and procedures and assist in identifying and researching opportunities to continually develop efficiencies with the department.
• Support virtual credit card processes, reconciliation, and accruals.
• Proactively monitor meetings calendars to identify when mobile apps would be applicable
• Work with meeting planners to design mobile app based meeting objectives. Design, train and turnover completed app to meeting planner for onsite management.
• Work with meeting planners to identify optimal virtual platform based on meeting objectives
• Work with planners and finance to reconcile virtual cards

Skills & Qualifications

• Cvent knowledge and working experience preferred
• Self‑development and awareness
• Communication (written and) with all levels of management
• Understand the Meeting and Events industry
• Knowledge of Optometric and Ophthalmic Business
• Manages Ambiguity
• Tech Savvy
• Action Oriented:
  Promptly takes action on assigned tasks; ability to identify new opportunities; displays a can‑do attitude at all times.
• Customer Focus:
  Gains insight into customer needs and executes according to customer expectations; collaborates to build and deliver solutions that meet/exceed customer needs; establish and grow effective customer relationships.
• Ensures Accountability:
  Acts with a clear sense of ownership; takes personal responsibility for decisions, actions, and failures; follows through on commitments.
• Plans & Aligns:
  Planning and prioritizing work to meet commitments aligned with program goals
• Communication and
  
  Collaboration:
  
  Provides timely, accurate and clear communication to others;
  Partners with others to get work done.
• Highly Organized and time management skills
• Working – Advanced knowledge of these computer systems:
  Microsoft Office Suite including Outlook (email & calendar), Word, Excel, PowerPoint, Forms, Teams
• Adobe Acrobat, Microsoft Edge, Google Chrome, iOS or Android mobile device apps, Web Ex
• Ability to generate collateral and meeting materials onsite as needed
• Familiarity with online event registration and planning systems (Cvent, working knowledge preferred)

Education & Experience

• Batchelor’s Degree or Equivalent years of directly related experience (or high school +5 yrs or Associates +3 years)
• Minimum: 1 years of IT digital application experience within meeting and event field, Hospitality industry experience, or administrative work
• Preferred: 2+ years of digital application experience related to meeting planning in Ophthalmic pharmaceutical / medical device industry or hospitality industry.

• Associate

• Full‑time

• Production

• Media Production

Team People Dreamtek  is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, and without regard to any other status protected under federal, state, or local law.