Service Administrator

Service Administrator, Commercial Construction

FLYNN GROUP OF COMPANIES

Full time (M-F) w/ great benefits

“The Flynn Way” is the way we do things  is not one single thing, but rather a collection of behaviors and actions that are influenced by our collective values and beliefs. Values such as safety, honesty, integrity, and doing what we say are deeply ingrained in Flynn’s culture.

• Competitive Salary
• Medical, Dental, and Vision Insurance
• Paid time off and paid holidays
• 401(k) w/ company match
• Life Insurance and Disability Insurance
• Employee and Family Assistance Program
• Health Club reimbursement program (specific Health Clubs)
• Flynn University:
  Education & Leadership Development

We are looking for a positive attitude in a fast-paced environment. This position is often the first contact our customers have with our company. Customer Service skills and a friendly/helpful demeanor are required! Must be self‑motivated and organized. Proficiency with Microsoft Office Suite and web‑based software are key to the success of this role.

• Manage a high volume of files and project documents, ensuring accuracy in records such as work orders, quotes, and purchase orders.
• Maintain up‑to‑date customer contact details and service documentation.
• Direct inquiries appropriately by understanding team roles within the Service Department.
• Support service billing through Accounts Payable and Receivable processes.
• Collaborate with internal teams to keep project documentation complete and accessible.
• Handle full‑cycle invoicing, including billing and approving purchase orders.
• Prepare warranty and insurance documents as needed (e.g., standard, OIRCA).
• Create and close subcontracts and submit pay requests.
• Monitor corporate card use and expense reports from field staff.
• Lead and schedule department meetings (e.g., Work on Hand meetings).
• Respond to customer inquiries and dispatch crews for service calls.
• Provide administrative support to the Superintendent and assist with other tasks as needed.

• Minimum of 2 years’ experience in an administrative role preferred.
• Experience in a construction or service‑related environment is an asset.
• Experience with invoicing and basic accounting procedures is considered an asset.
• Knowledge of CRM systems and Microsoft Office programs.
• Highly organized, self‑motivated, and able to work with a sense of urgency.
• Comfortable in a fast‑paced environment with the ability to adapt quickly.
• Skilled at managing priorities and handling a high‑volume workload efficiently.
• Strong customer service orientation with a professional and courteous phone manner.
• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.

$26 - $28 an hour

Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building’s outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award‑winning success is having the right people on our team.

Disclosure:
We use an AI‑powered system to initially screen resumes. However, all applications/resumes are also reviewed by our team of Human Resources and Talent Acquisition Professionals to ensure a fair and thorough evaluation in determining a candidate’s potential fit for a role they applied to.

This posting is for an existing vacancy within the organization.