Business Office Associate - Part Time

Apply for the Business Office Associate - Part Time role at Car Max

Provide an iconic customer experience by delivering exceptional service in a fast‑paced, team‑oriented environment. Under the general direction of the Business Office Manager, this role manages cash, processes and audits sales paperwork, handles auction and appraisal transactions, and answers customer calls.

• Assist store personnel and all departments while adhering to Car Max guidelines.
• Greet customers, balance overflow traffic, listen to questions, and explain the paperwork process.
• Seek win‑win solutions for customers and partners.
• Process paperwork for retail/wholesale sales, including printing daily reports, maintaining deal jackets, contacting finance companies, and auditing completed documents.
• Handle auction sales, dealer registration, and appraisal lane purchases, collecting titles, payoffs, and proper signatures for funding drafts.
• Manage multiple pay types: receive and count money, distribute funds, prepare deposits, and handle the safe with security and loss‑prevention considerations.
• Submit state DMV paperwork to title or register vehicles for customers after sales.
• Mentor new Business Office Associates and train other departments on business office procedures.
• Perform clerical tasks: copy, file, reconcile missing dealer plates or information, and data entry into Microsoft Excel and proprietary systems.
• Answer multi‑line phone system, respond to callers’ needs, and direct calls as appropriate.

• Pleasant, but noisy office environment with frequent distractions and disruptions.
• Requires walking or standing for extended periods of time.
• Variety of work schedules, including nights, weekends, and holidays.
• Wear Car Max clothing provided by the company at all times while working in the store.

• Read, interpret and transcribe data to maintain accurate records.
• Use resources and partnerships to balance customer and business needs.
• Understand numeric filing system.
• Use word processing, spreadsheet, and other programs with intermediate PC skills.
• Prioritize and multi‑task in a deadline‑oriented environment requiring above‑average organizational skills and attention to detail.
• Lift objects weighing 15–20 lbs.
• Speak and listen effectively in dealing with internal and external customers in person, over the phone, and written.
• Complete Car Max‑provided training as required.
• Develop partnerships with Sales team and other departments to provide quality customer service.
• Maintain confidentiality of all records, files, and reports within the scope of the position.
• Report Asset Protection and/or Human Resource related issues to management.

Upon an applicant's request, Car Max will consider reasonable accommodation to complete the Car Max Job Application.

Entry level

Part‑time

Administrative;
Retail