General Manager - Visitor Centre

The Highland Soap Company is a maker of organic soap and skincare at the foot of Ben Nevis. Our Visitor Centre and Larder Cafe welcomes tens of thousands yearly, with a strong full team.

We’re looking for an experienced, hands‑on General Manager to lead the day‑to‑day operation and drive the next stage of growth across tourism, retail, and hospitality.

We’re The Highland Soap Company - a locally owned maker of organic soap and skincare, based at the foot of Ben Nevis. Our Visitor Centre is one of the Highlands’ best‑loved stops, combining a busy retail store with our Larder Café, welcoming tens of thousands of visitors each year. We have a strong, full‑staffed team of 17 across all departments. The wider business has 70+ staff, six stores, thriving wholesale and hospitality businesses and a strong e‑comm side.

You’ll take ownership of site performance, standards, people, and guest experience - working closely with our directors to track KPIs and deliver commercial improvements across the shop and cafe.

• Lead daily operations across retail and café, ensuring great service and smooth delivery
• Oversee rotas, stock, merchandising, food service standards and presentation
• Lead, coach, and develop a multi‑skilled team across FOH, kitchen, and retail
• Own key site KPIs and reporting - sales, margin, labour, waste, conversion, and feedback
• Spot and deliver growth opportunities - events, new visitor experiences, developing the restaurant
• Maintain strong compliance across Health and Safety and HR processes - without central support

• Proven senior management experience in hospitality, destination retail, tourism, or visitor attractions in a business of significant scale
• Good personal taste - we are keen to retain our reputation as one of the best places to have lunch, coffee or places to shop in the Highlands
• Commercial and operationally strong - confident with targets, standards, and efficiencies
• Calm, organised, and people‑led - you set the tone and lead from the front
• Comfortable in a fast‑paced, multi‑revenue environment
• Based locally or willing to relocate to the Fort William area (or within commuting distance). Relocation packages possible.

Please send your CV and a letter outlining why you’re a fit for this role to me -  Applicants must have the right to work in the UK.