Accommodation Services Manager

Job Purpose

The Accommodation Services Manager will oversee and coordinate all housekeeping activities across our properties to ensure they meet the highest standards of cleanliness and presentation. This is a hands‑on leadership role, responsible for managing a team of housekeepers, coordinating schedules, ensuring compliance with health and safety regulations, and upholding brand standards.

• Recruit, train, schedule, and supervise the changeover team.
• Monitor staff performance and provide ongoing coaching and support.
• Maintain regular communication with all team members and Cont actors.

• Plan and coordinate daily, weekly, and seasonal cleaning schedules.
• Inspect properties regularly to ensure standards are met.
• Manage linen and cleaning supply inventory; coordinate with suppliers.
• Respond quickly and effectively to any cleaning or maintenance issues.

• Maintain and enforce cleaning checklists and procedures for consistency.
• Ensure compliance with COSHH and health & safety regulations.
• Handle client and guest complaints or feedback related to housekeeping promptly.

• Use property management software to track cleaning operations.
• Prepare reports on staff hours, performance, and property readiness.
• Work closely with the guest services team to coordinate turnovers and special requirements.