Visitor Services Assistant - Glencoe

This is an exciting and varied role at Glencoe Visitor Centre in Glencoe National Nature Reserve. You’ll help us welcome visitors from across the globe and ensure they have an enjoyable, memorable experience here, from the moment they arrive to the moment they leave. Through warm, engaging, informative interactions, you’ll help share stories about this amazing place and build support and understanding for the National Trust for Scotland.

Based in either our busy shop, info hub or Highland Coo Café, you’ll also help generate the income that enables our charity to care for this world‑renowned mountain landscape.

Full‑time and part‑time roles available. Fixed‑term seasonal contracts between March 2026 and October 2026, or shorter if preferred. Option of staff accommodation to rent, subject to availability – please confirm on application form if this is desirable. Possibility of November 2026 to March 2027 contracts, subject to a selection process taking place in September 2026.

• Provide a consistently high standard of customer service.
• Welcome visitors at all key touch points, from their arrival in our car park and entrance area, to making purchases in our café and shop, exploring our unique reconstruction of a 300-year‑old turf
  house or enjoying the info hub, cinema and exhibition.
• Provide a responsive, friendly and efficient service tailored to the needs of both individual visitors
  and tour groups.
• Develop a thorough understanding of the place you work, enabling you to share stories with
  visitors, offer ideas to help them enjoy their visit and answer common questions.
• Follow guidelines to ensure retail or catering displays remain enticing throughout the day and
  help with stock replenishment to ensure product availability.
• Work flexibly and in harmony with your colleagues across departments, supporting each other to
  make best use of team resources, especially at busy times.
• Seek visitor feedback and share your own ideas to develop and improve our offer, service and
  operations.
• Help gather photos / videos for social media to promote our activities and encourage visits.
• Assist with the set‑up, stewarding and break‑down of functions and events.

• Be aware of the team’s targets for generating income and aim to achieve and exceed them.
• Actively upsell our café, shop and membership products and services with excellent product
  knowledge, tailored to customer preferences.
• Be responsible for accurate and secure till operation and sales processing, supporting the
  reconciliation of end‑of‑day takings.

• Help with behind‑the‑scenes tasks to prepare for opening at the start of the day and close‑down
  at the end.
• Take pride in the presentation of our buildings and surrounding landscape, maintaining high
  standards throughout by helping to clean public and staff areas.
• Report all instances of damage, wear and tear or maintenance needs promptly.
• Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badge
  and PPE, as required.
• Share responsibility for the health and welfare of property staff, volunteers and visitors by
  adhering to NTS Health, Safety and Environment policies and guidelines.