Visitor Services Assistant - Glenfinnan

This is an exciting and varied role based at Glenfinnan Monument and Visitor Centre. You'll help us welcome visitors from across the globe and ensure they have a very enjoyable experience here from the moment they arrive to the moment they leave. Through warm, engaging, informative interactions, you'll help share stories about this amazing place.

Based in either our busy shop, arrival area, one of two catering outlets, or at the historic Monument, you’ll help generate the income that enables our charity to care for this world-renowned historic site.

• Full-Time and Part-Time roles available

Fixed-Term seasonal contracts between March 2026 and October 2026, or shorter if preferred.

Possibility of November 2026 to March 2027 contracts, subject to a selection process taking place in September 2026.

Option of staff accommodation to rent, subject to availability – please confirm on application form if this is desirable.

• Welcome customers and offer an exceptional visitor experience at our key touch points, from arriving in our car park and coach park, to climbing up the Monument and enjoying our exhibition, or making purchases in our café and shop.
• Provide a responsive, friendly and efficient service, tailored to the needs of both individual visitors and tour groups.
• Develop a thorough understanding of the place you work, enabling you to share stories with visitors, offer ideas to help them enjoy their visit and answer common questions.
• Follow guidelines to ensure retail or catering displays remain enticing throughout the day and help with stock replenishment to ensure product availability.
• Work flexibly and in harmony with your colleagues across departments, supporting each other to make best use of team resources, especially at busy times.
• Seek visitor feedback and share your own ideas to develop and improve our offer, service and operations.
• Help gather photos / videos for social media to promote our activities and encourage visits.
• Assist with the set-up, stewarding and break-down of functions and events.

• Be aware of the team’s targets for generating income and aim to achieve and exceed them.
• Actively upsell our café, shop and membership offer and services with excellent product knowledge, tailored to customer preferences.
• Be responsible for accurate and secure till operation and sales processing, supporting the reconciliation of end-of-day takings.

• Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end.
• Take pride in the presentation of our buildings and surrounding landscape, maintaining high standards throughout by helping to clean public and staff areas.
• Report all instances of damage, wear and tear or maintenance needs promptly.
• Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badges, and PPE as required.
• Share responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.