Modern Apprenticeship Customer Service

RECRUITMENTiQ is working alongside a client to assist in their search for a motivated and enthusiastic individual to join their Customer Operations Team as a Customer Service Apprentice. The apprenticeship with last for 12 months and starts in August 2026. Your core role will be as a Customer Service Assistant, predominantly based at the clients stations' Gateline. This is the frontline of our customer service operation, where you will play a vital role in ensuring a smooth and efficient customer journey.

You'll be the first point of contact for many passengers, and your friendly and helpful demeanour will be essential in creating a positive first impression. As a Customer Service Apprentice, you will be:
Based within our stations across the network. Ensuring a smooth and efficient customer journey. Providing excellent customer service and support to passengers. Assisting with ticket purchases and enquiries. Maintaining a safe and secure environment for all. This is a fantastic opportunity to gain valuable experience in the world of rail travel while earning a qualification and building a rewarding career