CHLH​/Relief Seasonal Visitor Centre Assistant

KEY DUTIES AND

RESPONSIBILITIES INCLUDE:

• Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
• Assist in the day-to-day operation of the Visitor Centre, by providing outstanding customer care in all areas.
• Work on a rota basis within the Visitor Centre, retail area and cleaning roles, including regular weekend and bank holiday working.
• Provide information relating to Ben Nevis, Glen Nevis and surrounding area.
• Assist in ensuring the Visitor Centre is open and securely closed at the appropriate times.
• Assist with the running of the retail operation – sale, stock deliveries/replenishing, stock take etc.
• Daily cash handling and maintaining accurate records.
• Facilitate group bookings within the Visitor Centre.
• Respond to telephone enquiries and deal with them appropriately.
• Assist with ensuring the security and safety of the public and private areas of the centre and grounds, in liaison with all other staff.
• Carry out Fire warden duties as required.
• Undertake cleaning duties ensuring a high standard of cleanliness within the Visitor Centre, external grounds and public toilets.
• Ensure that all activities are carried out safely and in accordance within house policies and procedures.
• Operate a hot beverage service and soft scoop ice cream machine for the public.
• Pursue continuous professional development and contribute to the continuous improvement of the Ben Nevis Visitor Centre and High Life Highland as a whole.
• Attend and undertake any training online or in person.
• Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
• Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Ben Nevis Visitor Centre team.