Inside Service Technician

See What We’re All About

As the fastest growing distributor of food service equipment parts, we like to do things a little differently. We believe our team should be like family—safe, respectful, and supportive. Safety is our #1 priority, and we value unique enthusiasm, high integrity, and courage to embrace change. If you know a few jokes, that puts you on the top of our list.

We are proud that our workplace has been recognized for growth and innovation on the Inc. 5000 list, Crain’s Fast 50 list, and voted a Chicago Tribune Top Workplace from 2020 through 2023.

• Parts Town Pride – virtual tour and culture
• Quarterly profit‑sharing bonus
• Hybrid work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On‑demand pay options: access your pay as you earn it, to cover unexpected or everyday expenses
• All traditional benefits such as health insurance, 401(k) with matching, employee assistance programs, and paid time off

Follow this link to apply:

As an Inside Service Technician, also known as a Tech Wizard, you will directly communicate with end users and field technicians to provide technical support over the phone and via email. On a daily basis, you’ll assist with repairs on warranty and non‑warranty food service equipment (specifically hot‑side units). You’ll work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.

After completing the onboarding process, you’ll also have an opportunity to earn CFESA certifications.

• Provide exceptional customer service, communicating equipment information and troubleshooting solutions in a friendly, professional manner.
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
• Maintain all customer call information in a company database to assist future inquiries.

Follow this link to apply:

• Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling).
• Fluent in English with excellent written and verbal communication skills.
• Comfortable using a computer and navigating programs such as MS Word & Outlook.
• Passion for troubleshooting and finding innovative solutions to difficult problems.
• Ability to multitask and thrive in a fast‑paced, team environment.

Follow this link to apply:

Our Technical Service group is full of high‑performing team members who are passionate and enthusiastic to work hard and play hard.

Parts Town welcomes diversity, and as an equal‑opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status.

Follow this link to apply: