Inside Sales Specialist

The Inside Sales & D2C Sales Representative is a key contributor to the success of Master Spas’ dealer and direct-to-consumer (D2C) sales channels. This role focuses on inside sales activities, dealer communication, and ownership of online sales initiatives — including Chilly GOAT and Sweaty GOAT product lines. A critical part of this position is actively working with our Dealers and Territory Representatives to help move dealer-owned inventory, reduce aging product, and ensure timely shipment of orders already placed.

This individual thrives in a fast-paced environment, brings new ideas to simplify sales processes, and embraces innovation in support of Master Spas’ mission of helping people live life better.

• Engage regularly with Dealers and Territory Sales Representatives to encourage shipment of dealer-owned inventory
• Identify stalled, aging, or unscheduled dealer inventory and proactively offer solutions to move it
• Support Territory Reps in communicating the value of timely shipments, promotions, or incentives
• Assist dealers and Territory Reps in meeting Master Spas’ sales targets through proactive outreach and support

• Manage online sales activity and customer interactions for Chilly GOAT and Sweaty GOAT
• Partner with Marketing to support digital campaigns, promotions, and online engagement
• Track D2C sales performance, identify growth opportunities, and propose new ideas
• Coordinate with Commercial Sales Team for events & orders through fulfillment
• Test and implement creative new approaches to increase D2C sales and visibility

• Champion creative thinking and propose new ideas that streamline sales processes
• Evaluate existing sales workflows and recommend opportunities to increase efficiency
• Support pilot initiatives and special projects led by Sales leadership
• Bring an innovative mindset to problem-solving across the sales funnel

• Manage dealer agreements and maintain accurate digital files
• Maintain the dealer locator, lead management system and dealer territory mapping program
• Assist in tracking key sales metrics including inventory movement and shipment status
• Ensure internal systems remain updated with accurate dealer and territory information

• Assist with planning and implementation of sales training & events
• Coordinate travel logistics for dealers and Territory Sales Representatives visiting Fort Wayne
• Participate in weekly Territory Rep meetings and other sales-related discussions

• Maintain strong knowledge of Master Spas products, dealer network, and internal systems
• Demonstrate Master Spas’ Core Values, acting with humility, hunger, and people-smarts
• Routinely seek opportunities for personal and professional growth
• Think Differently in all aspects of your position
• Strong commitment to the Mission, Vision, and Core Values of Master Spas
• Experience in sales, inside sales, customer service, or dealer/distributor environments preferred
• Comfortable initiating conversations and encouraging action from dealers and Territory Reps
• Strong communication skills, both relational and persuasive
• Creative thinker willing to challenge old processes and introduce new solutions
• Highly organized with the ability to manage multiple priorities
• Familiarity with CRM or sales systems is beneficial
  
  Experience with D2C platforms, online sales, or e-commerce is a plus

Full Time

M–Th 7:00am-5:00pm (with an hour unpaid lunch);
Friday 8:00am-12:00pm, with travel as required

Based on experience