Residential Account Manager

Fort Wayne, United States | Posted on 02/17/2026

• Job Type Full time
• Date Opened 02/17/2026
• Work Experience 2+ years
• City Fort Wayne
• State/Province Indiana
• Country United States

Jack Laurie Group has been in business since 1950 and is one of the largest interior service providers in the state. We also install flooring, drywall, acoustical tile ceilings, and offer janitorial services. We provide a safe, open and honest work environment, opportunities for growth, and steady work. We value our employees.

Location:

Fort Wayne, IN

Home Floor Designs is seeking a driven, customer-focused Residential Account Manager to lead client relationships, drive revenue growth, and deliver an exceptional flooring experience from initial consultation through project completion.

This is a consultative sales and relationship-management role ideal for someone who thrives in a fast-paced environment, enjoys building trust with homeowners and partners, and takes ownership of results. The Residential Account Manager will balance showroom engagement, outside relationship development, and project coordination to ensure a seamless customer experience.

Build and maintain strong relationships with homeowners, builders, designers, and referral partners.

Guide customers through product selection, pricing, and project expectations.

Identify and pursue new residential sales opportunities to grow market share.

Consistently meet or exceed sales and margin goals.

Prepare accurate quotes, proposals, and bids for residential projects.

Partner with operations and installation teams to ensure smooth project execution.

Provide proactive communication and follow-up throughout the project lifecycle.

Maintain a professional, organized, and visually appealing showroom environment.

Ensure displays are current, clean, and aligned with Home Floor Designs brand standards.

Create a welcoming experience that reflects our commitment to quality and service.

Work closely with estimating, operations, and leadership teams to deliver outstanding results.

Support continuous improvement of processes, systems, and customer experience.

Experience in sales, account management, or consultative customer service (flooring, construction, interiors, or home improvement preferred).

Strong relationship-building and communication skills.

Ability to manage multiple projects and priorities simultaneously.

Detail-oriented with strong organizational and follow-through skills.

Comfort using CRM systems, quoting tools, and sales reporting.

Self-motivated with a high level of accountability and professionalism.

Be part of the Jack Laurie Group, a trusted name in flooring and facility solutions.

Collaborative culture focused on Integrity, Accountability, Candor, and Teamwork.

Opportunity to grow your career within a stable, family-owned organization.

Competitive compensation structure with growth potential.