Customer Support Advisor; CSA

Who We Are

United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. We service customers in various industries such as commercial, construction, agricultural, and consumers. We strive for exceptional customer service across all departments, including parts, sales, and service. As we expand our presence in the Northeast, we are investing in new facilities, upgrading operations, and hiring talented, hardworking individuals.

United Ag & Turf is part of United Construction & Forestry, offering ample opportunities for career growth. Join us as we continue to grow.

What You’ll Get

• A comprehensive employee benefits plan including medical, dental, vision, and 401K match
• Referral bonus
• Earned PTO
• Employee Assistance Program
• Paid company holidays
• Company-paid life insurance
• Great work/life balance
• Opportunities for advancement
• The chance to work with industry leaders

Job Type: Full-Time |

Schedule:

Monday – Friday, 1st shift;
Saturdays as needed

United Ag & Turf NE is seeking a Customer Support Advisor to assist United C&F customers by providing equipment management solutions, promoting product support sales, and ensuring high customer satisfaction across assigned territories.

What You’ll Do

• Research parts in John Deere and other vendor systems for customers when the parts department cannot.
• Maximize product support sales, including parts and labor, from designated customers.
• Perform regular undercarriage inspections and assist customers in managing their undercarriage fleet.
• Maintain excellent customer service by becoming a trusted consultant for equipment management needs.
• Collaborate with territory sales reps to increase repeat sales and share of new equipment purchases.
• Develop new product support business within the territory, targeting customers who haven't used United C&F before.
• Maintain thorough knowledge of United C&F’s product lines and support offerings.
• Make 6-10 customer contacts daily.
• Stay informed about industry support trends and adapt to changing customer needs.
• Seek continuous self-improvement through gaining product and sales knowledge, reading, and listening to industry sources.

Requirements

Preferred

College degree or relevant work experience with 3-5 years in a similar field. Strong organizational and communication skills are essential. Broad computer skills are required.

A valid driver’s license is necessary.

Physical Requirements

Regularly use hands for handling, typing, and feeling; reach with hands and arms; communicate verbally and listen. Frequently sit, stand, and walk. Occasionally lift/move up to 50 pounds. Vision abilities required include close, distance, color, peripheral, and depth perception.