Vehicle Appraisal & Acquisition Specialist

Overview

Love cars, people, and the thrill of making a great deal? As an Acquisitions Specialist at Don Ayres, you’ll be on the front lines of sourcing high-quality pre-owned vehicles—building relationships, spotting opportunities, and helping customers turn their vehicles into their next upgrade. Enjoy the stability of hourly pay with the upside of monthly bonuses tied directly to your performance.

This role is a great fit if you:

• Enjoy talking with people and building trust
• Like sales, marketing, or negotiation
• Are detail-oriented and thrive in a fast-paced environment
• Want a long-term career path in the automotive industry
• Are energized by goals, performance, and continuous improvement

Enjoy a consistent full-time schedule. To support work-life balance, you’ll receive:

• Full-time, 5-day workweek (Monday-Saturday)
• Rotating daytime shifts: 8-5, 9-6, or 10-7
• One Friday off every other week
• Every third weekend off PLUS Monday off (3-day weekends)
• Rotations are planned in advance so you can make real personal plans

The Acquisitions Specialist plays a key role in sourcing and purchasing pre-owned vehicles for the dealership, with a primary focus on identifying, evaluating, and securing inventory that aligns with our sales goals and customer demand. This position requires strong market awareness, negotiation skills, and the ability to build relationships with sellers. In addition to vehicle procurement, the Acquisitions Specialist supports dealership operations by coordinating with sales, service, and parts departments to ensure seamless communication and efficient handling of inventory-related tasks.

The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. Strong interpersonal skills and the ability to work collaboratively across teams are essential.

Video:  to see first-hand what an Acquisitions Specialist does at Don Ayres

• Provide comprehensive vehicle appraisals for customers while in for service, as well as new car trade appraisals
• Proactively reach out to customers to offer appraisals and purchase opportunities for their vehicles
• Keep service and sales customers up to date on their upgrade options
• Answer customer questions and establish follow-up with sales appointments
• Assist customers interested in replacing or selling their vehicles
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Respond quickly to internet and phone inquiries using email, phone and live chat
• Participate in team & process development sessions keeping positive relationships with sales team and dealership management
• Utilize CRM (Client Relationship Management) tracking system daily

• High school diploma or equivalent
• Previous customer service experience
• Proficiency with technology and computer systems
• Excellent customer service and communication skills
• Ability to multi-task and handle a fast-paced environment
• Positive, professional, and proactive demeanor
• Valid driver’s license with a clean driving record
• Must be able to pass pre-employment drug screen and background check

• This position is ideal for those interested and have experience in sales, marketing, or customer service.
• Proficiency with CRM software
• Ability to drive manual transmission preferred, but not required
• Detail oriented and proficient at analyzing data
• General automotive knowledge

• Customer-focused with a friendly, approachable demeanor
• Strong attention to detail and organizational skills
• Strong time management skills and the ability to prioritize tasks
• Ability to solve problems and recommend solutions to customers  needs
• Ability to take initiative and make decisions quickly
• Ability to consistently track, monitor, and ensure that tasks, commitments, or projects are completed in a timely and effective manner
• Ability to work effectively and collaboratively with others to achieve shared goals

• This is an in-store position, working in the service and sales department in a fast-paced, customer-focused dealership…