Assistant Manager Georgetown Square

Assistant Manager

Goodwill Industries of Northeast Indiana, Inc. is hiring a full‑time Assistant Manager to work in Fort Wayne, IN. This position involves training new hires, motivating staff to meet their goals, accepting donations, issuing tax receipts, sorting and grading products for the sales floor, and performing back‑office duties such as preparing deposits and running reports.

As an Assistant Manager, you will support our mission by participating in all areas of the store’s daily operations. Every day can be different: you may train staff, handle customer service, manage inventory, or run reports.

• Completes daily sales reports.
• Supervises daily store operations.
• Makes daily bank deposits.
• Handles all aspects of customer service in a professional manner.
• Documents and reports incidents for possible disciplinary action to VP of Retail Sales or Store Manager.
• Sorts and prices donations according to established guidelines.
• Assists with orientation and training of store employees.
• Ensures production meets established guidelines.
• Carries out merchandise pulls according to established guidelines.
• Heavy lifting, pushing and pulling required.
• Orders and maintains adequate supplies.
• Ensures bank deposit bags are available for daily deposits.
• Places orders for store trucks.
• Supports and executes Goodwill policies and procedures.
• Follows all safety rules and practices.
• Performs all other duties as may be assigned by the Store Manager in the process of carrying out the mission of Goodwill Industries.
• Maintains a positive work outlook and projects a pleasant, courteous, and helpful demeanor at all times when dealing with customers, donors, co‑workers, and clients.

• Runs cash register.
• Promotes safety policies.
• Completes accident reports.
• Answers telephone and other inquiries regarding donation sites/policies.
• Attends and participates in monthly store meetings.
• Records employees’ schedule exceptions (absent, tardy, etc.) in the absence of the Store Manager.

Goodwill, your co‑workers, and our customers depend on you to be at work as scheduled. An assigned rotation allows you to plan around your work schedule.

Reviewed upon initial hire at 30, 60, and 90 days, and annually thereafter, by the Store Manager.

Clerks, Janitor, Material Handler.

Ability to obtain CPR/First Aid certificates.

Basic computer skills.

Previous supervisory experience required.

• Ability to demonstrate good judgment.
• Must have good oral communication skills.
• Ability to complete necessary paperwork.

• Subject to background check.
• Ability to work flexible hours, including weekends and evenings.
• Ability to work within the team concept.
• Subject to random alcohol and drug testing as specified in the Drug Free Workplace Program.
• If driving on Goodwill business, must provide proof of a valid driver’s license and insurance for personal vehicle at approved levels (100/300,000 bodily injury; 50,000 property damage).
• Must have a suitable driving record and be determined insurable by Goodwill Industries’ insurance carrier.
• Must have telephone, or be reachable immediately in case of an emergency.
• Must be well‑groomed and personable.
• Must be bondable.
• Must have dependable transportation.
• Fully comply with Goodwill policy’s Code of Ethics.

Contact with customers, donors, and co‑workers.

• POS terminal, credit card machine.
• Carts, z‑racks, gaylord boxes.
• Gloves for sorting donations.
• Tagger guns.

Work that requires judgment, listening skills and ability to problem‑solve. Employees will make decisions that could affect the efficiency, accuracy, or correctness of work.

Confidential information involved.

• Substantial: vision, grasping, lifting, pulling, pushing, reaching, standing, and walking.
• Considerable: talking.
• Moderate: crouching, hearing, and stooping.
• Occasional: none.
• Nominal: crawling, kneeling, climbing, and repetitive motions.

Time spent traveling on agency business…