IT Lead, IT Support, IT Project Manager

Title

IT Lead

Compensation

$80,000–$85,000 USD base + discretionary bonus

Benefits & Growth

• Full benefits package (details to be provided)
• Annual increases and discretionary bonus potential
• Opportunity to influence the evolution of the IT function and potentially build an in-house team

Why This Opportunity Stands Out

• Direct ownership of IT across all locations and newly upgraded infrastructure
• Strategic visibility to senior executives, with chance to partner on future technology direction
• Ability to transform the IT environment from hands-on problem-solver to process leader
• Immediate impact by providing business-critical support and driving operational improvement

Key Responsibilities of the IT Lead

• Lead daily IT operations and provide hands-on support to users across locations
• Manage vendor relationships, ensuring optimal service delivery from external providers
• Own and troubleshoot all onsite IT issues, escalating to vendors as needed for advanced network matters
• Proactively maintain and improve technology standards after recent large-scale upgrades
• Identify and implement process improvements for IT service delivery and user experience

Must-Have Skills/Experience (Required)

• Demonstrated experience in small-company IT management or equivalent hands-on support roles
• Strong troubleshooting skills with user support, desktop, and Microsoft environment management
• Ability to work independently, prioritize effectively, and take ownership of the IT environment

Location

Fort Wayne, IN (multi-site support) - On-site; local candidates only

Schedule

On-site with occasional travel between locations