Business Analyst

Alternate Locations

Fort Wayne, IN (Indiana);
Charlotte, NC (North Carolina);
Omaha, NE (Nebraska);
Radnor, PA (Pennsylvania)

Hybrid:
Employee will work 3 days a week in a Lincoln office

is not available for this opportunity.

75815

We are excited to bring on a Business Analyst to support the Admin Systems value stream for Retirement Plan Services (RPS). There is an organizational focus to drive efficiency, reduce expenses, and enhance customer experience. This position will partner closely with the product owner and product manager for the Admin Systems value stream, as well as partner with peers across Product, Operations, Data, and IT to continue to define, shape, and document enhancements to existing capabilities and the development of new capabilities.

• Works with the business stakeholders to translate the go forward vision into requirements/user stories
• Leverages knowledge of the product and business processes to help define acceptance criteria on user stories, performing additional research and analysis when needed to ensure user stories and acceptance criteria appropriately reflect business processes
• Completes business acceptance testing based on defined acceptance criteria as needed
• Develops requirements/user stories through gathering supporting data (current and future state process maps/flows, data, vendor requirements, etc.)
• Represents business and customer needs with 3rd party vendors and development team to translate requirements and partner on solution alternatives
• Supports team in planning activities, ongoing maintenance activities, testing, releases, and production validation
• Accepts stories as ‘done’ based on pre-defined acceptance criteria, ensuring release quality
• Champions and enhances the evolution of our administrative processes by positively influencing and supporting change management and/or departmental/enterprise initiatives
• Serves as a resource to team members and applicable internal/external stakeholders on more complex assignments/projects
• Proactively identifies and recommends process improvements that significantly reduce workloads and/or maintains/improves quality

Must-haves:

• 3 - 5+ years business analysis or related experience in financial services that directly aligns with the specific responsibilities of the position
• Forward thinking mindset with strong analytical acumen
• Confident, comfortable communicator with collaborative style and strong written and verbal communication skills
• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
• Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
• The ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines

Nice-to-haves:

• APS, Penfacts, RS/XNET and/or TRAC/Smart Desk knowledge
• Web Access & Data Direct knowledge
• Retirement Plan Services knowledge
• Experience operating in an agile framework

Applications for this position will be accepted through March 20, 2026, subject to earlier closure due to applicant volume.

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

The…