B2B Integration Analyst

Overview

Location:

Fort Wayne, IN
Level: Salaried
Division/Department:
Information Technology | Tech Engagement

Reports to:

Member/Vendor Engagement Manager
Travel:
Occasional, but varies based on assigned projects or duties, conferences, training, etc.

Do you like being on a team and engaging with end users to quickly solve technical issues with IT services and communication? Do you enjoy working in a time-sensitive environment, finding solutions and delighting end users?

B2B Integration Analysts serve on a customer-centric second-level IT support team, responsible for analyzing and resolving challenges with our Sterling Integrator application and end user communications. They are also responsible for working with IT development teams to ensure the company’s applications are developed, tested, and performing as expected. Professional growth opportunities are available for individuals to earn promotions by excelling in the role and demonstrating leadership skills.

• Assist members and vendors via telephone and email with electronic communications
• Participate in an after hours cell phone rotation
• Participate, as needed, in project meetings either as part of the team or in a consulting role
• Facilitate enterprise data communications with business partners including all members, vendors, Value Added Networks, financial, and Point of Sale communications, as well as internal electronic communications
• Coordinate and oversee the addition of members and vendors to existing EDI transaction sets
• Coordinate and oversee the addition of members and vendors to the Do it Best data Xchange service
• Develop and provide user documentation, procedures, and technical specifications
• Develop and maintain Product vendor qualifications
• Develop and maintain Point of Sale vendor qualifications
• Develop new and redevelop existing EDI transactions as needed
• Design, develop, and maintain Business Processes and maps using the Sterling Integrator software
• Design new or reformatted application files and layouts in support of member and vendor communication
• Thoroughly test EDI transaction maps, SI business processes, and review EDI test files and data
• Attend Do it Best trade shows, as needed, to support various business applications/programs
• Install and test upgrades to current software
• Provide after-hours support through on-call, rotational assignment and assist with emergent escalation as needed
• Serve on response teams for High Response Events requiring immediate attention to restore business critical operations
• Support a culture of teamwork, collaboration and proficiency within the team

Required

• Degree in an IT related field or 1-5 years of relevant work experience
• Ability to work independently and with Do it Best staff on various integration and IT projects
• Experience with computer communication protocols
• Knowledge of personal computers, servers, databases, and file structures
• Experience with FTP/SFTP/ftps protocols
• Experience with a large variety of Internet protocols
• Experience with CSV format
• Understanding of Windows Operating System

Preferred

• Understanding of Linux Operating System
• Familiar with proper testing procedures
• Familiar with team collaboration and productivity tools, such as Google Workplace, Trello, Slack, etc.

• Customer Service minded
• Excellent troubleshooting using logic and problem solving skills
• Effective interpersonal skills, collaboration, and teamwork
• Effective verbal and written communication skills
• Effective technical writing skills
• Ability to work effectively in time critical, pressure situations with limited supervision
• Ability to correctly prioritize and resolve critical issues
• Ability and willingness to work additional hours as necessary to resolve problems
• Ability to manage multiple problems concurrently

Headquartered in Fort Wayne, IN, the Do it Best Group is the world s largest hardware, lumber, and building materials buying cooperative in the home improvement industry. With nearly $6 billion in annual sales, we support thousands of independently-owned locations across the United States and in more than 60 countries worldwide. Partners in the company have the flexibility to operate under the Do it Best, True Value, or their own local store identities, offering a diverse range of branding options to best serve their communities.

Our Philosophy: Serving others as we would like to be served

Our Mission: Making the best even better

Our Goal: Helping members grow and achieve their dreams

Please note that for this role, relocation assistance is not available. Candidates should be willing and able to work in Fort Wayne, IN without the need for relocation support. We encourage local candidates or those already planning to move to the area to apply.