Housekeeping Supervisor

Overview

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, and for assuming all Housekeeping Manager functions in his/her absence.

• Inspect Room Attendant's work performance within assigned section on a daily basis to ensure standards and productivity levels are met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all VIP rooms and report their availability to the Front Office according to hotel standards.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants  carts are clean and restocked.
• Ensure records of daily assignments are completed, signed off, and turned into the Housekeeping Office on time.
• Maintain key control.
• Handle items for Lost and Found according to standards.
• Monitor cleanliness and orderliness of Room Attendants  carts, linen closets, control closets, stairways and landings.
• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
• Report on progress of all out-of-order rooms under the Housekeeping Department s supervision to the Guest Services Manager, according to standards.
• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
• Assist with training of Housekeeping staff.
• May be required to clean rooms as business needs dictate.
• Ensure completion of cleaning projects on a biannual basis.
• Ensure overall guest satisfaction.

• High School diploma or equivalent required. College course work in related field helpful.
• At least two to three years of progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and in writing, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.

Location:

Hampton Inn Fort Wayne, 5702 Challenger Parkway, Fort Wayne, IN 46818