PH Procedure Scheduler

Overview

Summary
:
Under the direction of the Supervisor, Manager and Director, this position is responsible for answering multiple phone lines to schedule ancillary testing when ordered by clinical staff for multiple departments and locations. Conducts professional patient interviews, including triaging phone calls and obtaining demographic, biographical, and insurance information. Processes registrations and schedules in an efficient, accurate, and timely manner. Functions as a point of contact via phone for interactions with care team members and patients.

Enters all appropriate scheduling information into the Parkview Health Scheduling system and is responsible for data integrity in all systems utilized for job functions. Requests and identifies all necessary records so that they are available for the hospitals for the stated diagnosis as well as assuring that the patient is scheduled with appropriate hospital staff for the diagnosis. Is responsible for the delivery of quality performance, service excellence, and adheres to the Parkview Health Standards of Behavior.

Education

Must be a high school graduate or equivalent with GED.

• Answering multiple phone lines to schedule ancillary testing when ordered by clinical staff for multiple departments and locations.
• Conducting professional patient interviews, including triaging phone calls and obtaining demographic, biographical, and insurance information.
• Processing registrations and scheduling in an efficient, accurate, and timely manner.
• Functioning as a point of contact via phone for interactions with care team members and patients.
• Entering all appropriate scheduling information into the Parkview Health Scheduling system and ensuring data integrity in all systems used for job functions.
• Requesting and identifying all necessary records so they are available for the hospitals for the stated diagnosis and scheduling the patient with appropriate hospital staff.
• Delivering quality performance, service excellence, and adhering to the Parkview Health Standards of Behavior.

Addendums are required for 0153 Nurse Leader, 0249 Registry RN, 0252 Registered Nurse, 0235 Advanced Registered Nurse, and 0236 Expert Registered Nurse. To view addendums, go to the job description page on Parkview’s intranet.

• Minimum 2 years of experience in a healthcare setting.
• Experience in Windows based PC skills required.

• Mandatory computer keyboarding skills, ability to operate standard office machines and equipment such as multi-line phone, calculator, photo-copier.
• Demonstrates basic knowledge and use of internet.
• Must have excellent verbal and written communication skills.
• Must demonstrate professional telephone etiquette, exceptional organizational, listening, time management and problem solving skills.
• Must be flexible in order to implement solutions.
• Must have the ability to deal with multiple tasks at the same time while maintaining attention to detail.
• Must be able to adapt to constant change and perform in a stressful environment.
• Must be creative and forward thinking when faced with challenges in conjunction with clinical staff.
• Preferred medical terminology.