Intake Coordinator

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Intake Coordinator | Northern Path Recovery Center | Fort Wayne, Indiana

Purpose Statement: The Intake Coordinator is responsible for establishing and maintaining a first‑impressions environment at the facility front desk. Duties include phone triage, addressing requests for services and performing client call backs and documenting all call activities. The Coordinator answers inquiry calls about facility services and availability, performs pre‑registration, verifies insurance eligibility, and coordinates with the insurance company. The role facilitates assessment and/or intake to facility services when appropriate, providing administrative support to the department of admissions and ensuring the quality of service to clients and their families.

• Conducts pre‑admission assessments and completes admission pre‑certification as needed.
• Interviews client, family members, and/or collateral sources to assure intake criteria are met, reviewing prospective admissions against approved criteria, policies, and procedures.
• Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution, and business development with other treatment and healthcare professionals.
• Responds to the needs of referred clients.
• Assesses family needs for mediation, sober escort, and intervention, determining which professional resources are most appropriate to contact based on information gathered.
• Decides which Interventionist and facility to recommend, including the dates and travel.
• Works closely with other departments and external parties to ensure the timely admission of clients.
• Documents daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system, maintaining all documentation involved with the admissions process.
• Completes insurance verifications for all clients per CBO guidelines on all private insurance admissions.
• Screens calls from referrals and sets up transportation for admission.
• Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions.
• Greets and assists clients, visitors, and staff at the front office.
• Oversees the traffic flow and incidents in the lobby area.

• High School Diploma or equivalent required. Bachelor’s Degree in social work, psychology, counseling, or other related field of study preferred.
• One or more years’ experience in healthcare admissions preferred, preferably in the mental health or substance use disorder field.
• Experience in client assessment, referral, treatment planning, and communication with external review organizations or comparable entities.
• Knowledge of community resources.
• Outstanding interpersonal and interviewing and assessment skills. Skill in telephone etiquette and paging procedures.

• CPR certification and de‑escalation training required (training available upon hire and offered by facility).
• First aid may be required based on state or facility requirements.

This position is an Individual Contributor.

Northern Path Recovery Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Applicants should submit a resume.
Northern Path Recovery Center is an EOE.

Veterans and military spouses are highly encouraged to apply. The Center is dedicated to serving Veterans with specialized programming at treatment centers across the country and values the strengths of the military community in supporting our mission.

Referrals increase your chances of interviewing at Northern Path Recovery Center by 2x.