Patient Support Call Center

Position Summary

The Scheduling Coordinator is responsible for providing exceptional customer service through patient communication management, patient education, and sales, and for practice success through schedule management and optimization.

No late nights or weekends. Paid holidays after 60 days.

• Ensures Quality of Care and Exceptional Customer Service through:
  • Patient Communication Management
    • Greet patients in a friendly, professional manner using proper telephone etiquette
    • Follow up on missed and cancelled appointments
    • Triage patient’s needs to schedule appropriately
  • Patient Education
    • Provide patient education on the purpose and expectations of their appointment
    • Make patients aware of insurance eligibility
• Ensures Practice Success throughout each patient encounter through:
  • Appointment capture
  • Effective schedule management and optimization
• Data Collection and Accuracy
  • Collecting and entering thorough demographic data and verify its accuracy.
• This is a call center - medical environment.

• High school graduate or equivalent.
• Previous medical office experience is preferred.

• Polite, professional, and courteous.
• Focus on the provision of quality care and service excellence.
• Proficient in EHR, including proven competency in accuracy of data entry.
• Proficient with optometric medical terminology.
• Recognition of the exam process and ability to record exam details.
• Ability to effectively communicate in person, by phone, and in writing.
• Superior organizational skills and attention to detail.
• Dependable and self‑motivated.
• Proactive, adaptable, and able to work under pressure to accomplish projects and meet deadlines in a fast‑paced environment.

• Physical Activity:
  Talking, hearing.
• Physical requirements:
  
  Sedentary work; involves sitting most of the time.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

• Staff members are required to meet training expectations within the initial 90‑day probationary period.
• Obtaining certification through an optometric certification program is encouraged. BVEP will aid all employees eligible for the Employee Career Development Program.

Entry level

Full‑time

Other

Medical Practices