Epic Care Analyst II - Willow Ambulatory

Overview

Independently maintains design and build expertise in Epic Willow Ambulatory. Independently develops, upgrades and supports the Epic application, ensuring consistent documentation standards. Knowledge transfer with co-workers and client base is a key function of the position. Proposes solutions to team leader and manager surrounding documentation standards, efficiency, quality, reporting and/or system updates. Takes a leadership role in ensuring a learning approach in achieving knowledge proficiency in the Epic application from a functional and build perspective.

Instrumental in growing team knowledge by engaging in critical thinking and analysis to seek and solve problems.

• Fort Wayne, IN
• Parkview Health
• IS Clinical&Rev Cycle Solutns
• Professional/Business Support
• Full Time Benefit Eligible - M-F - Days
• 40
• Req #: 182567
• Posted:
  January 20, 2026

• Independently maintain design and build expertise in Epic Willow Ambulatory.
• Develop, upgrade and support the Epic application with consistent documentation standards.
• Facilitate knowledge transfer with co-workers and client base.
• Propose solutions to team leader and manager regarding documentation standards, efficiency, quality, reporting and/or system updates.
• Take a leadership role in ensuring a learning approach to achieve knowledge proficiency in the Epic application from a functional and build perspective.
• Grow team knowledge by engaging in critical thinking and problem solving.

• Education: Associate's degree in healthcare, computer or related field. Bachelor's degree in healthcare, computer or related field preferred.
• Licensure/Certification: Epic certification(s), accredited or proficiency status for specific application required at time of hire or within 6 months of hire date. Status must remain up-to-date.
• Experience: Minimum 4 years' experience in information technology, healthcare or related field. Epic Willow certification and/or pharmacy experience required. ITSM familiarity preferred. Familiarity with medical terminology and workflows preferred. Ability to translate business needs into technical specifications. Epic and/or third party knowledge strongly preferred. Strong customer relationship skills. Must be a team player. Strong problem solving, organization, attention to detail, and ability to communicate complex issues to co-workers.
  
  Strong written and verbal communication; able to communicate with technical teams, leaders and end users. Must be available and accessible 24/7/365.