Customer Support Representative - Part Time

Join the City of Fort Wayne as a Part Time Customer Support Representative and become an integral part of our dedicated team in Fort Wayne, Indiana. This onsite position offers an exciting opportunity for school-age parents looking to balance work and family commitments. You will engage directly with our community, making a tangible difference by addressing inquiries and providing exceptional service.

Collaborate with a team that values excellence and integrity while fostering a traditional civil service culture. Experience the satisfaction of contributing to your local community and building relationships with fellow parents and residents alike.

You can enjoy great benefits such as Paid Time Off. Dive into a role that prioritizes customer focus and safety, allowing you to thrive in a supportive and dynamic environment. Join us today!

As a Part Time Customer Support Representative with the City of Fort Wayne, you will play a crucial role in assisting customers with inquiries about their accounts, including the initiation and termination of services. Your responsibilities will involve meticulous online data entry related to customer accounts, ensuring accurate processing of duplicate bills and setting up payment agreements to support our community.

You will expertly manage both telephone calls and walk-in customers, providing direction and answering questions with a focus on customer satisfaction. Additionally, you will prepare reports that contribute to the operational efficiency of our services.

This position emphasizes the importance of accuracy and customer care, making you an essential part of our team.

To thrive as a Part Time Customer Support Representative with the City of Fort Wayne, you will need a diverse skill set that ensures effective customer interaction and operational efficiency. Proficiency in keyboarding and data entry is essential, allowing you to accurately manage customer accounts and maintain detailed records. Strong public customer service skills will enable you to engage with residents positively, while excellent written and oral communication abilities will facilitate clear and effective exchanges.

Familiarity with operating standard office machines is important, as is the ability to perform arithmetical calculations to assist with billing inquiries and payment agreements. Following instructions meticulously, along with proficient filing skills, will support the organized management of customer information and service requests. Together, these skills will empower you to deliver a high level of service and contribute to the City's mission of excellence.

Knowledge and skills required for the position are:

• keyboard
• data entry
• public customer service
• written and oral communication
• operate standard office machines
• arithmetical calculations
• follow instructions
• filing

If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our online application!