Customer Service Representative

Job Description

Welcome to Glenbrook Chrysler Dodge Jeep Ram, where we believe every interaction counts! Located right here in Fort Wayne, Indiana, we're not just a car dealership; we're a community hub dedicated to providing an exceptional automotive experience. Our team is passionate about cars and even more passionate about people. We foster a positive and inviting atmosphere where customers feel valued and our employees feel supported.

As our Customer Service Representative, you'll be the first friendly face and voice our customers encounter, setting the tone for their entire visit. You’ll play a crucial role in making sure everyone who walks through our doors or calls us feels heard, understood, and well taken care of. If you have a knack for making people smile and a genuine desire to help, you'll fit right in with our dedicated team!

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Career Growth Opportunities
• Retirement Plan

• Welcome and greet every customer entering the dealership with a warm and friendly attitude.
• Answer incoming phone calls, internet inquiries and directing them to the appropriate department or team member.
• Assist customers with general inquiries, providing accurate information about services, hours, and location.
• Address customer concerns and issues promptly and professionally, seeking resolutions that ensure satisfaction.
• Schedule appointments for service or sales consultations as needed.
• Maintain a clean and organized reception area, ensuring a welcoming first impression.
• Support the sales and service teams with administrative tasks as requested.

• High school diploma or equivalent;
  Associate's degree or higher preferred.
• Proven customer service experience, preferably in a dealership or related environment.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Strong problem-solving abilities and a knack for de-escalating situations.
• Basic computer proficiency, including familiarity with dealership management software (a plus).
• A genuine desire to help people and create positive experiences.