1st- Customer Service Rep

Pro Resources is seeking a 1st shift Customer Service Rep. for a Box and Packaging company located in Fort Wayne, IN. Apply with us today!

The Customer Service Representative acts as a liaison between our customers, sales team, and internal departments; working with accuracy and efficiency to provide product & services information and resolve any emerging problems that our customer accounts might face in order to deliver quality customer service.

The ideal candidate should have strong communication, computer, and math skills, be detail oriented, as well as have a high level of multi-tasking and organization skills. A good team spirit is a must!

• Pay is $17 per hour
• Hours Monday-Friday 8am-5pm

• Essential
  
  Duties & Responsibilities
  • Receive, enter, and arrange customer quotes, orders, and deliveries.
  • Receive incoming requests for information and respond to requests and inquiries by email, phone, and by assisting walk-ins in a timely manner.
  • Communicate with customers and internal departments on order details to ensure up-to-date order status and changes via phone, online, and in-person.
  • Coordinate and follow up with customer complaints alongside the Quality Manager.
  • Maintain electronic and hard copy files.
  • Set up and maintain new and established customer accounts.
• Key Competencies
  • Outgoing and personable with strong interpersonal skills
  • Communication skills – verbal and written
  • Proficient math skills (ie: calculate figures & discounts, fractions, and measurements)
  • Strong working knowledge of essential computer systems (Microsoft office, word, excel, etc.)

• Education and Experience
  • 3 years experience in customer service in a manufacturing environment working extensively with customers.
  • High school diploma or GED required, college degree preferred and/or equivalent experience & training.

#Fort Wayne