Customer Service Representative

Job Overview

Customer Service Specialists at TEKsystems support patients by interacting with healthcare providers, insurance companies, and patients to ensure accurate order creation, scheduling, and equipment delivery. The role is a Contract to Hire position based in Fort Wayne, IN, with training provided by management and a work schedule of Monday‑Friday 8:00 am–5:00 pm with a one‑hour lunch break.

• Answer inbound calls and emails and make outbound calls to patients, providers, and insurance companies.
• Obtain, analyze, and verify information from referrals and create orders or schedule patients for equipment as directed by their physician.
• Process orders, route calls to the appropriate resources, and follow up on customer calls.
• Adhere to response time goals and ensure all customer inquiries are addressed promptly.
• Participate in ongoing training to learn medical equipment and the organization’s computer system.
• Perform on‑call duties once fully trained and independent.

• Excellent customer service skills and a strong verbal and written communication ability.
• Strong analytical and problem‑solving skills with attention to detail.
• Decision‑making ability and the capacity to prioritize and manage multiple tasks.
• Proficient with Microsoft Office and an aptitude for learning new technologies.
• Ability to work independently and as part of a team in a fast‑changing environment.
• Understanding of HIPAA laws and medical terminology.
• High School Diploma or equivalent.
• At least one year of relevant experience in health‑care administration, financial or insurance customer service, claims, billing, call center or management.
• Entry level; suitable for candidates with no prior experience in medical customer service.

The pay range for this position is $18.00–$20.00 /hr. Benefits for the temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions
• Life Insurance (voluntary life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off (PTO), vacation, or sick leave

TEKsystems is a leading provider of business and technology services, Supporting clients across North America, Europe and Asia. The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.