Assistant General Manager - Services

A culture that rewards teamwork and performance Why Midwest Shooting Center

Here at Midwest Shooting Center, we pride ourselves on our inviting atmosphere, top‑note customer service, and unique approach to the firearms business. We are growing and looking for people to join our team! We are a company that changes the lives of the people that work for us through valuable relationships, professional development, and financial rewards. We have a culture that rewards teamwork and performance, and all Midwest Shooting Center employees are held to high standards.

If you think you would be a good fit, please apply below.

At Midwest Shooting Center, we take immense pride in being the fastest‑growing shooting center in the nation. Our employees are the heart and soul of our success, which is why we’ve designed a comprehensive Employee Development Program focused on developing leaders from within.

Our compensation packages are aggressive and reward employees for performance, engagement, and initiative. Key parts of our package include: full‑time employees are eligible for healthcare at 90 days, employer sponsored 401k at 6 months, and we prefer to promote internally.

Position: Assistant General Manager – Premium Services

Location: Fort Wayne, IN

Job : 276

# of Openings: 1

Midwest Shooting Center is redefining the modern shooting range experience through professionalism, hospitality, and a focus on safety and service. With multiple locations and a growing member base, we are building a customer‑first culture that sets the standard in our industry.

As a Premium Services Manager, you’ll lead all aspects of member and training client care. From onboarding and account management to issue resolution and retention, you’ll ensure every client and member interaction is handled with accuracy, responsiveness, and care. You’ll also coach and support your team to deliver consistent, high‑quality service that keeps members engaged and loyal.

• Oversee all account management processes including onboarding, freezes, payments, delinquency, cancellations, and renewals.
• Manage the training client experience, ensuring sessions are scheduled, delivered, and supported effectively.
• Coach and support instructors to uphold safety, consistency, and professionalism in every training session.
• Respond quickly to member inquiries and concerns, providing proactive and professional solutions.
• Track and analyze key metrics such as retention, delinquency, and satisfaction to identify improvement opportunities.
• Drive member retention and satisfaction through exceptional service standards.
• Partner with Sales and Retail/Range teams to ensure smooth handoffs and cross‑department collaboration.
• Conduct regular team meetings, performance reviews, and service audits to maintain accountability and alignment.

• Members and training clients remain active and engaged long‑term.
• Accounts are accurate , compliant, and efficiently managed.
• Member and client issues are resolved promptly and effectively.
• Online reviews and NPS (Net Promoter Score) consistently reflect exceptional service.
• Collaboration between departments enhances the overall guest experience.

• Highly responsive and customer‑service oriented.
• Excellent communicator and empathetic problem‑solver.
• Organized, detail‑driven, and capable of managing multiple priorities.
• Experienced in coaching and developing front‑line service staff.