Customer Service Representative - Fort Wayne
Job in
Fort Wayne, Allen County, Indiana, 46804, USA
Listed on 2026-01-15
Listing for:
Master Spas Jobs
Full Time
position Listed on 2026-01-15
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
Customer Service Representative - Fort Wayne, IN
- Job Type: Full Time
- Schedule: Mon – Thurs 7:00am-5:00pm with an hour unpaid lunch & Friday 8am-12pm (on site, not remote)
- Compensation: $18.00 - $20.00 per hour (+ $1-$2 technical support)
Provides broad customer support for incoming calls and emails from dealers, service centers and spa owners. Assist with creating and maintaining various product reference materials for the department utilizing Microsoft Office (Excel, Word and Publisher).
Essential Duties And Responsibilities- Answer consumer, dealer, and service technician phone/e‑mail questions.
- Assist dealers and service agents with part orders and basic account information or problems (part numbers, order status, and references).
- Explain spa operation and offer accurate technical help to dealers and service agents.
- Understanding spa operation, chemical balancing, dealer/servicer network, product categories/features, warranties/procedures.
- Capability of understanding and providing troubleshooting support for spa plumbing, control systems, audio visual components, Bluetooth connection of mobile devices, Wi‑Fi connection of mobile devices and mobile device applications (i.e. Apple iPads).
- Basic understanding or capability to learn basic AC electricity, DC electricity and wiring for spa troubleshooting purposes.
- Understanding accounts, warranty claim procedures and policies.
- Follow up with service leads and search for possible service companies to develop new service accounts.
- Assist with annual training seminar by putting together training material and performing presentations.
- Assist with warranty service claim entry as needed.
- Assist with spa registration entries as needed.
- High school diploma or equivalent minimum.
- Basic PC skills.
- Basic written and people skills.
- Experience in a customer service environment.
- Experience in a technical/troubleshooting environment.
- Technical training or degree a plus.
Apply Now
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