CSR Supervisor

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an or email address. If you question the legitimacy of any DSV job posting, please reach out to

DSV - Global transport and logistics. In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics.

USA - Fort Wayne, 5801 Adams Center Rd

The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor trains CSRs, oversees daily operations, and ensures accurate data capture and system entry.

• Develop and maintain positive customer relationships.
• Communicate effectively with customers, vendors and team members.
• Provide overall responsibility for ensuring accurate data capture and system entry.
• Proactively utilize data and problem‑solving skills to resolve internal team, customer service and vendor issues.
• Continually look for process improvement opportunities.
• Develop and promote a team environment.
• Manage all aspects of personnel, including performance feedback, training, mentoring and development.
• Assist with implementation and testing of new account start‑ups.
• Provide support to teams located at customer sites.
• Support presentations for new customer sales, implementations and visits.
• Present data and findings in front of the Customer.
• Review, update and maintain standard operating procedures (SOPs).
• Meet or exceed all team KPI’s for Customer Service.
• Conduct project work as required.

• May be required to work hours outside of the set schedule dictated by business needs.
• Perform other duties as assigned.

• Ensure direct reports deliver projects within scope, on time and meet customer expectations.
• Manage team vacation schedules and workload to assist in project prioritization.
• Develop direct reports.
• Make employment decisions regarding staff and performance management.

• High school diploma or general education degree (GED).
• Minimum of 2 years in transportation/supply chain management in a 3PL environment.
• Minimum of 2 years of successful management experience in a logistics, customer service or related field.
• Ability to work in warehouse temperatures ranging from mild to moderate.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at .

DSV reserves the right to defer or close a vacancy at any time.