Customer Service Lead

Pay Range

Midwest Shooting Center provides the following pay range:
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$35,000.00/yr - $40,000.00/yr

Midwest Shooting Center is a premier indoor shooting range and training facility committed to professionalism, safety, and exceptional customer experiences. Our team is passionate about helping every member and guest enjoy the highest standard of service in the industry.

As a Customer Service Lead
, you’ll play a hands‑on role in supporting daily membership and training operations. You’ll ensure accounts, scheduling, and service delivery are executed with accuracy and care — helping to retain members, reduce errors, and maintain smooth operations. This position is ideal for someone who’s detail‑oriented, dependable, and ready to grow within a fast‑paced, customer‑focused environment.

• Manage daily account operations, including freezes, billing, renewals, and membership updates.
• Oversee scheduling and support for training sessions to ensure accuracy and completion.
• Ensure new member and client onboarding is completed correctly and with a high level of service.
• Track and report daily retention, delinquency, and satisfaction data to the Customer Service Manager.
• Resolve member and client concerns quickly and professionally, escalating complex issues when needed.
• Support trainers and service staff with scheduling, materials, and adherence to service standards.

• Accounts are accurate, current, and error-free.
• Training sessions are properly scheduled and executed.
• Member and client issues are resolved promptly and courteously.
• Retention and satisfaction scores consistently improve.
• Daily operations run smoothly with minimal escalation required.

• Organized, reliable, and detail oriented.
• Customer‑service driven with excellent communication skills.
• Skilled in multitasking and managing administrative systems.
• Calm under pressure and proactive in solving problems.
• Motivated to grow into higher leadership or management roles.

• Annual salary range: $35,000–$40,000, based on experience and performance.
• Health, dental, and vision benefits.
• Employee discounts on retail, training, and membership.
• Opportunities for career advancement within a growing company.

Join the Midwest Shooting Center Team! If you’re ready to take ownership of daily operations, help deliver exceptional customer experiences, and grow your leadership skills, apply today to become a Customer Service Lead at Midwest Shooting Center.

Entry level

Full‑time

Other

Recreational Facilities