Fire Alarm Scheduler​/Deficiency Coordinator

We are one of the largest mechanical, electrical, and plumbing contractors in Indiana and among the preeminent specialty contractors in the nation. We specialize in a full range of new and retrofit construction for industrial, food processing, commercial, institutional, healthcare, pharmaceutical, and bio-fuel projects.

Shambaugh & Son, LP is looking for a Fire Alarm Scheduler/Deficiency Coordinator. In this position you will be responsible for performing a wide variety of customer service/dispatching and administrative tasks. Prioritize, assign, and close customer requests for technical support and inspections. Coordinate with customers, sales persons, and trades to ensure all inspections are scheduled in a timely manner.

• Responsible for scheduling and billing inspection agreements.
• Responsible for the scheduling, billing, and dispatch of fire protection inspectors & alarm technicians.
• Scheduling lifts and rental equipment needed for jobs.
• Utilize accounting system to pull work order numbers, agreements, and run Job Costs.
• Utilize Building Reports Inspection Software to schedule and deliver reports to customers electronically.
• Receive customer requests for service in a professional manner.
• Customer relations management.
• Reassign work as needed to manage customer’s expectations, making judgements based on current workloads and priorities.
• Follow the company endorsed business process and best practices for dispatch and make recommendations on dispatch system/process improvements.
• Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, and inspection reports.
• Maintain confidentiality of customer and employer information at all times.
• Other assigned duties.

• This position requires proficiency in computer usage above basic Microsoft Office & Windows Skills. Must be tech savvy.
• Experience with AS400 / True Line accounting system is a plus.
• Must be able to retain training in an organized fashion to be successful.
• Good understanding of Excel Spreadsheets and creating tables.
• Dispatching or scheduling experience with technicians, project managers, etc.
• Proven experience in multi-tasking and performing several difficult tasks at once – incoming calls, scheduling, internal personnel, emails, tracking down information, etc.
• Must be organized, self-motivated, and possess a strong work ethic with great communication skills.
• Professionalism in emails and over the phone.
• Motivated to achieve a high standard of productivity.
• Believe that customer service is the first priority.
• Regular and reliable attendance, including the ability to work extended hours and weekends as required.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Please review our Affirmative Action Policy.

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