LBM Sales Support Coordinator

Location:

Fort Wayne, IN

Level: Hourly (Pay Class
3)

Division / Department:
Lumber & Building Materials

Reporting to position:
Development and Support Manager

Travel: NA

The Sales Support Coordinator role requires versatility and efficiency. This person will be working alongside Lumber and Building Materials staff and managers to accomplish tasks, work on projects, assist in administrative work, and collaborate for ideas.

• Works in a diverse and collaborative team environment utilizing clear communication to deliver high productivity and contributes to the success of the team and goals
• Support Lumber & Building Materials (LBM) managers and supervisors to gather information, expedite, and complete projects
• Enter and maintain sales orders, purchase orders and contracts
• Generate, review, and process customer invoices in a timely and accurate manner
• Work closely with accounting and trading teams to reconcile billing discrepancies and resolve invoicing issues
• Audit orders for accuracy
• Provide Traders and Specialists with order tracking support
• Prepare documents, materials, presentations and other projects as needed
• Update and maintain member information as needed
• Answer calls and assist with any questions or transfer to corresponding department
• Assist in inventory management
• Gather freight rates
• Update reports, documentation, and price lists as needed
• Coordinate meetings with the department and the entire trading floor
• Assist in any other task that traders may need done

• High school diploma
• Associates degree (preferred)
• Customer service experience is a plus

• Excellent oral and written communication skills
• High-level of attention to detail to ensure accuracy
• Self-starter and eagerness to learn product knowledge and processes.
• Problem solving skills, and ability to meet deadlines
• Organizational skills and customer service oriented
• Positive attitude and personality
• Data Entry and technology skills including Google Workspace
• Understanding of basic accounting and invoicing procedures
• Ability to manage multiple billing cycles and follow through on outstanding invoices

• Full insurance benefits package including Medical, Dental, & Vision
• Paid time off to foster work/life balance
• Profit sharing
• Bonus Pay opportunities
• Retirement funding opportunities
• Education reimbursement
• Health club reimbursement
• Career advancement opportunities

Headquartered in Fort Wayne, IN, the Do it Best Group is the world's largest hardware, lumber, and building materials buying cooperative in the home improvement industry. With nearly $6 billion in annual sales, we support thousands of independently‑owned locations across the United States and in more than 60 countries worldwide. Partners in the company have the flexibility to operate under the Do it Best, True Value, or their own local store identities, offering a diverse range of branding options to best serve their communities.

Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.

Serving others as we would like to be served

Making the best even better

Helping members grow and achieve their dreams