Clinical Office Assistant

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Clinical Office Assistant

Fort Wayne, IN

Posted: 1/5/2026

Job

Job Category:
Administrative

Position Type:
Contract

Duration: 3+ months

Remaining Positions: 1

Stefanini Group is hiring!
Stefanini is looking for a Clinical Office Assistant in Fort Wayne, Indiana
For quick apply, please contact Rahul Kumar Ph:
W2 Only!

• Answers and directs central phone system incoming calls. Notifies the appropriate IT personnel of phone system, iPad, printer, etc. malfunctions within the lobby.
• Greets visitors courteously, efficiently directing them to the appropriate PHP personnel and ensuring that the visitor follows the proper sign‑in/sign‑out procedures.
• Informs the Facilities & Office Services Manager, or HR, of any suspicious and/or uncooperative visitors, notifying the proper authorities as appropriate.
• Retrieves incoming faxes and electronically routes them to the appropriate personnel in a timely manner.
• Accepts and signs for all incoming packages/mail and notifies the appropriate person of delivery in a timely fashion.
• Checks overnight drop box for deliveries daily or as directed by business need. Prepares for onsite meetings and/or alternate office hours with appropriate signage, displaying name tags, letting cleaning company know of special requests, etc. Maintains the order and cleanliness of the lobby at all times.
• Assists with scheduling package pickups.
• Accepts premium payments via check or money order and prints receipts as needed. Ensures that checks are delivered to appropriate locations by contacting an Office Services team member.
• Provides administrative support to the Office Services Department and other departments when necessary and directed.
• Conducts routine audits of documents scanned by other individuals, ensuring data image quality, correct indexing, and that documents are scanned into the correct application.
• Ensures all returned mail assigned is researched and updated with current and accurate member information per established process guidelines.
• Consistently reaches out to employer groups and/or members who are on the National Change of Address spreadsheet to research and update member contact information per established process guidelines.
• Acts as liaison between team members and vending machine vendor to resolve any issues/concerns that may arise.
• Maintains and updates process guidelines/policies using standard office programs for the lobby/front desk with the assistance of the Facilities & Office Services Manager. When assigned, completes the processing/sorting of incoming mail per established process guidelines.
• Participates in company‑wide and departmental quality management activities. Participates in training on federal and state regulations applicable to position, and adheres to same.
• Performs any relevant and related duties as required.

• Good interpersonal and communication skills. Answers telephone and directs calls to appropriate area/personnel. Utilizes effective communicative skills.
• Access computer or appointment stored information necessary to perform patient exam. Initializes required paperwork associated with each procedure, including patient verification and confirmation of physician's orders.
• Generates exam request.
• Relays information to patients and family members according to and following HIPAA Regulations.
• Schedules appointments, consults with physician's/physician offices as needed.
• Managing film purging and transfer.
• Answer phones, provide assistance and direct calls in a courteous and efficient manner.
• Strong communication skills and ability to prioritize work. Must be a team player.
• Must be able to manage concerns and situations of immediate importance.
• Provide adequate and prompt information to all customers.
• Enforce patient privacy and confidentiality.
• Monitors inventories related to the job and orders accordingly.
• Provide adequate and prompt information to all customers.
• Demonstrates competence in computer applications.
• Maintains employee medical record correspondence per protocol in the proper record format.
• Pulls and files medical records.
• Interfiles all correspondence and…