SITEC - PC Technician - Hurlburt Field, FL

Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As a leading mission capability integrator and transformative enterprise IT provider, we deliver trusted solutions and technologies to protect our nation and allies. Peraton operates at the nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace.

The company serves as a partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit  to learn how we’re keeping people around the world safe and secure.

Peraton provides USSOCOM, its Component Commands, Theater Special Operations Commands (TSOCs), deployed forces, CIO/J6, and end-users with high-quality IT platform and network services over an eight-year period.

Peraton requires a PC Technician to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3 EOM. This position is located on Hurlburt Field, FL. The purpose of SITEC 3 Enterprise Operations and Maintenance (EOM) Task Order is to provide USSOCOM, its Component Commands, TSOCs, and its deployed forces with O&M services to maintain Net Ops, maintain systems and network infrastructure, provide end user and common device support, provide configuration, change, license, and asset management;

conduct training; and perform IMACs. The PC Technician plays a pivotal role within our IT support team, providing PC technical support in line with the SIE OPORD.

• Performs a variety of services in support of end users and/or missions for the various components and commands at assigned locations, as directed by leadership.
• Manages and provides day-to-day support for End User Devices that provide local or remote access, wired or wireless.
• Provides troubleshooting and resolves technical issues.
• Conducts application and data migration necessary as a result of hardware or software IMAC or re-installation.
• Troubleshoots and repairs software and network connectivity issues.
• Builds, configures, and tests IT equipment in accordance with applicable standard hardware configurations, software images, procedures, and specific requirements.
• Plans, engineers, coordinates, installs, and/or manages equipment installations.
• Recommends upgrades to and replacements in accordance with policies and procedures.
• Integrates, tests, and verifies remote access hardware and software.
• Supports approved peripheral devices.
• Interfaces directly with customers to provide training and to resolve issues related to services.
• Provides IMAC services.
• Coordinates with the Enterprise CSD, Site/Local Helpdesk, OEMS, Network, Server, Architecture, and Engineering and the requesting organization.
• Conducts pre-install and site surveys as necessary.
• Uses Remedy for receiving, documenting, and closing tickets.
• Updates management tools as required.
• Uses available tools to troubleshoot and resolve issues such as SCCM, McAfee, InTune, Forescout, Tivoli, and Hypori.
• Provides telephony instrument services including provisioning telephones, configuring and connecting VoIP telephones, securing equipment, changing usernames, enabling and disabling extension mobility, and activating/deactivating telephone features.
• Manages and provides day-to-day support for VDI clients.
• Integrates, tests, and verifies VDI client hardware and software with USSOCOM’s VDI standard client image.
• Recommends upgrades to and replacements for hardware and software used by VDI clients.

• Minimum of 9 years experience with HS Diploma, 7 years with AS/AA degree, 5 years with BS/BA degree, or 3 years with MS/MA degree.
• Active DoD TS/SCI clearance or above.
• DOD 8570.01-M IAT II certification is required.
• Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices.
• Experience in hardware and software installation, configuration, and troubleshooting, with strong problem-solving and customer service skills.
• Experience with…