Guest Services Agent

Overview

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location: Holiday Inn Resort FWB

Pay Type Hourly

Pay Starting At (based On Experience) 14.00 USD

Summary Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent is responsible for accommodating all guests and their various needs.

Join Our Team as a Guest Service Agent! Be the Heart of Our Hotel Are you a natural at making people feel welcome? Do you love meeting new faces and helping guests create memorable experiences? If so, you’ll be right at home on our Front Desk Team! As a Guest Service Agent, you’ll be the first impression our guests have of our hotel, ensuring they feel comfortable, cared for, and excited to stay with us.

• Greet every guest with a warm smile and make their arrival memorable, following the 5/10 rule.
• Check guests in and out efficiently, assign rooms, process payments, and assist with reservations or cancellations.
• Add a touch of magic by arranging special services, such as calling a cab, offering directions, or setting up a surprise for a guest’s celebration.
• Handle guest concerns with patience and a positive, solution-oriented approach.
• Always look professional; maintain your uniform, appearance, and nametag.
• Stay organized and ensure accurate documentation, including guest accounts, payments, and personal details.
• Be a team player and step in where needed to ensure a smooth guest experience.
• Keep your workspace tidy and report any safety concerns promptly.
• Bring your fun, friendly attitude to every interaction with both guests and teammates.

• High school diploma (or equivalent).
• At least 1 year of customer service experience; hospitality experience is a plus.
• The ability to multitask and thrive in a fast-paced environment.
• Strong English communication skills, both with guests and teammates.
• Computer-savvy, with the ability to quickly learn reservation and POS systems.
• A team player who can also work independently with minimal supervision.
• Physical Demands and Scheduling: This role will keep you on your feet and interacting with guests. Be prepared for a flexible schedule, including weekends and holidays, with some lifting and long periods of standing.

• Discounted Stays: Take advantage of exclusive Team Member rates for you and your family. Whether it’s a quick getaway or a holiday, we ve got you covered.
• Performance Bonuses: Your hard work deserves recognition. We offer monthly bonuses based on performance to show our appreciation.
• Work for a Winner: Be part of a Trip Advisor’s Travel Choice Award-winning hotel and the recipient of the 2025 Traveler Review Award from ! You’ll be part of a team recognized for creating unforgettable guest experiences.

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.