Pain Management Scheduling Coordinator – Team Lead

We are seeking a detailed-orientated, strong team player and highly organized candidate to join our group as Pain Management Scheduling Coordinator – Team Lead. You will play a vital role in patient scheduling, procedure coordination and surgery chart preparation. You will act as a key liaison between manager, provider, facilities and staff while providing leadership and guidance, ensuring compliance with clinical protocols and payer requirements.

• Main point of contact for department for the providers, facility and staff
• Work closely with manager to implement updates
• Monitor procedure schedule and ensure maximum OR utilization
• Schedule patients for out-patient interventional pain management procedures
• Verify patient’s insurances are valid and collecting coins for patient responsibility.
• Obtaining clearances for any medications or Cardiac Implants
• Provide patients with pre-operative instructions, procedure arrival times and post-operative appointment information
• Preparing weekly surgery charts for clinical team members and providing procedure schedule to facility
• Communicate effectively and efficiently with patients, providers, team members and facility staff
• Entering and updating patient information in the EMR system
• Maintain HIPPA compliance and patient confidentiality at all times
• Any other job duties as assigned

• Customer Service Experience
• Insurance knowledge – benefits/verifying
• Medical terminology
• Pain management knowledge
• Excellent oral and written communication & analytical skills
• Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance
• Ability to multi-task efficiently and effectively, remain calm in busy or stressful situations and work well with minimal supervision; skill in exercising initiative, judgement, discretion and decision-making to achieve practice objectives
• Knowledge and adherence to HIPPA, Compliance and OSHA

• High school diploma or equivalent
• Minimum one year of experience as a Surgery/Pain Management Coordinator
• Minimum one year of experience as a Team Lead in Orthopedic/Surgical setting
• Experience with EMR software preferred – Athena
• Experience with Microsoft applications – Word, Excel, Office 365
• 401k
• Short-term/Long-term Disability Insurance
• Life Insurance
• Paid time off
• Uniform Reimbursement

• Office setting – sitting for long periods of time
• Some travel may be required for training purposes