Automotive Service Advisor

Description

At Mazda of Fort Walton Beach
, the Service Advisor plays a key role in delivering the elevated customer experience our brand is known for. This position serves as the communication link between customers and technicians, ensuring clear expectations, accurate repair orders, and smooth service operations. The ideal candidate represents Mazda’s values of integrity, craftsmanship, and customer-first service.

• Welcome all customers with a professional, friendly, and brand-aligned demeanor.
• Listen to customer concerns, gather vehicle information, and accurately document issues on Mazda repair orders.
• Clearly explain recommended maintenance, Mazda-specific service intervals, and repair options.
• Prepare and verify repair orders for accuracy before dispatching to technicians.
• Communicate effectively with our Mazda-certified technicians to ensure proper diagnosis and repair clarity.
• Provide proactive updates on vehicle status, additional findings, timelines, and required approvals.
• Obtain and document customer authorization for all repairs and additional work.
• Review completed repairs with customers and ensure satisfaction before vehicle delivery.
• Process payments, warranties, recalls, and documentation in compliance with Mazda and dealership guidelines.
• Maintain strong CSI scores through high communication standards, follow-up, and customer retention efforts.
• Assist with appointment scheduling, vehicle check-in, and maintaining an organized service workflow.
• Uphold Mazda brand standards, dealership policies, and all safety and ethical business practices.

• Previous experience as a Service Advisor or in a customer-facing automotive role preferred.
• Strong communication, problem-solving, and relationship-building skills.
• Ability to multitask in a fast-paced dealership environment.
• Basic understanding of automotive systems and Mazda service requirements is a plus.
• Experience with CDK or other dealership management systems preferred.
• Valid driver’s license with an acceptable driving record.

• Customer Service Excellence
• Attention to Detail
• Professional Communication
• Time & Workflow Management
• Team Collaboration
• Sales & Product Knowledge (Mazda)